Butler Concierge

Nemacolin Woodlands Resort; Farmington (Fayette County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established luxury resort seeks enthusiastic associates to create memorable experiences for guests. You will provide top-tier service while managing reservations, guest requests, and ensuring a seamless experience. This role offers a dynamic environment where you will thrive and grow in the hospitality industry. With a commitment to excellence, you will be part of a team that delivers unforgettable moments in a stunning resort setting. Join a supportive community that values your contributions and offers opportunities for advancement, making every day at work a rewarding adventure.

Benefits

401(k) Plan

Paid Vacation

Medical Insurance

Dental Insurance

Vision Insurance

Discounts on Retail and Activities

On-site Uniform Services

Discounted Meals

Qualifications

• Must be 18 years or older with a high school diploma.
• Excellent communication and customer service skills required.

Responsibilities

• Provide top-notch service and fulfill guest requests.
• Make reservations and handle transportation arrangements.
• Train team and maintain quality standards.

Skills

Communication Skills

Customer Service Orientation

Problem Solving

Organizational Skills

Public Speaking

Education

High School Diploma or Equivalent

Tools

POS Systems

PMS Notes

Word

Excel

Outlook

Spa Soft

Medallia

Seven Rooms

Job description

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

Provide top of the line service to every guest. Compile and distribute relevant data regarding repeat guests by accessing information held in our POS systems, PMS notes, Seven Rooms, and Comment Cards. Accommodate guest needs and requests. Provide thorough information about all services, facilities, recreation, history, shopping, and local attractions. Make reservations for all dining (on and off site), recreation, and entertainment. Make transportation arrangements (plane, limo). Provide business services. Receive and dispatch telephone requests. Dispatch Butlers to perform their duties. Take requests and actively sell amenities. Pre-call all guests 24 hours prior to arrival. Maintain 5-star/5-diamond standards across services.

ESSENTIAL FUNCTIONS:

• Train team and enforce quality standards every day.
• Greet all passing guests.
• Learn and use guest names.
• Answer Butler telephone and dispatch guest requests.
• Provide verbal and written information on all services and facilities to each guest upon request.
• Make dining suggestions and reservations (on and off site).
• Assist with recreation reservations (golf, spa, tennis, equestrian, etc).
• Provide information on shopping services.
• Make travel arrangements for guests (including ground and air transportation).
• Provide business services for guests (fax, copies, typing, etc).
• Arrange for babysitting services.
• Fulfill VIP and special requests for products and services.
• Pre-call all guests prior to arrival.
• Complete knowledge of Host, Spa Soft, Medallia, Seven Rooms, Word, Excel, and Outlook.
• Amenity ordering and confirming delivery from the proper department.
• Providing follow-up communication to inquire about guest stay.
• Other job duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma or equivalent.
• Must be a high school graduate and at least 18 years of age.
• Demonstrate knowledge of local and historical attractions.
• Possess excellent communication and public speaking skills along with confidence in speaking. Must be outgoing, polite, courteous, and service-oriented.
• Demonstrate understanding or willingness to understand luxury facilities and services (food, wine, etc).
• Enjoy problem solving and be able to handle and stay calm in stressful situations.
• Must be organized and have computer and typing knowledge.
• Customer-service oriented.
• Must possess a valid driver’s license.
• Must be able to speak English.
• Must be able to work flexible hours, including nights, holidays, and weekends.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties, or responsibilities that may be required by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

• Attractive 401(k) plan.
• Paid vacation, holidays, and personal hours.
• Family medical, dental, and vision insurance. Long-term and short-term disability insurance.
• Employee and educational assistance program.
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort.
• On-site uniform and dry-cleaning services.
• Discounted meals during breaks in associate break areas.

Wisteria Associate Community:

• Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.

Associate Recognition Programs:

• Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

• Opportunities for advancement: At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
• Mentoring and coaching programs: As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.