Busser / Food Runner

Cooper's Hawk Winery; Troy (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the dining sector is seeking a dedicated Busser/Food Runner to join their Front of House team. This role is essential in maintaining the cleanliness and organization of the dining area while ensuring guests receive exceptional service. The ideal candidate will thrive in a team-oriented environment, possess strong communication skills, and have a passion for hospitality. With a focus on creating memorable experiences, this position offers opportunities for career growth and development in a vibrant and supportive atmosphere. Join a company that values community and quality service, and be part of a team that celebrates the joy of food and wine.

Benefits

50% Dining and Carryout Discounts

40% Retail Wine Discounts

Medical, Prescription, Dental, Vision Insurance

Company Matching 401(k)

Flexible Schedules

Paid Time Off

Employee Assistance Program

Wine and Culinary Education

Career Growth Opportunities

Milestones Recognition Program

Qualifications

• Must be at least 18 years old with a passion for service and teamwork.
• Experience in casual dining or upscale restaurant preferred.

Responsibilities

• Assist in creating a personalized experience for every Guest.
• Clean and reset tables, run food efficiently to Guest tables.
• Communicate with Hosts regarding table turnover.

Skills

Interpersonal Skills

Communication Skills

Teamwork

Customer Service

Basic Math Skills

Education

High School Diploma or equivalent

Job description

The Busser/Food Runner works as member of the Front of House team, maintaining the cleanliness and organization of the dining room, bar, and interior/exterior of the restaurant. The Busser/Food Runner may also be required to assist in running food and beverages to Guests, refilling beverages and helping other Front of House Team Members with assisting other Guest needs.

What You’ll Get

• Incredible Discounts:
  • 50% Dining and Carryout
  • 40% Retail Wine
  • 20% Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts- Health and Dependent Care
• Highly Competitive Pay plus Team Member Incentives & Rewards
• Pay Access before Pay Day
• Flexible Schedules
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling.
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Employee Referral Bonus Program
• Wine and Culinary Education
• Career Growth
• Milestones Recognition Program

What You’ll Do

• Assist Team Members in creating a personalized experience for every Guest, on every shift
• Clean and reset tables and/or the bar top once Guests have left
• Run food in an efficient and safe manner to Guest tables
• Prepare carryout bags and run carryout order to the Tasting Room.
• Pre-bus tables as necessary
• Communicate with Hosts regarding open tables and tables that are about to turnover
• Ensure proper table and station appearance
• Ensure floors and chairs surrounding tables and/or the bar are clean and free of debris
• Follow departmental checklist and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing in accordance with company guidelines.
• Stock and maintain clean glassware, silverware, and dishware
• Ensure the bar is clean and assist Bar-Experts with making sure it is appropriately stocked
• Remove trash and garbage to dumpster area
• Clean and restock restrooms
• Perform other duties as assigned

What You’ll Need

• Must represent Cooper’s Hawk Values
• Must be at least 18 years of age
• Experience in a casual dining or upscale restaurant preferred
• Passion for people, wine, food, and service
• Outgoing personality with interpersonal skills
• An individual who thrives in a team-based environment
• Ability to communicate clearly with Guests, managers, and Team members
• Must be able to read, write and understand English and utilize basic math functions
• Ability to work flexible shifts and schedules, inclusive of weekends and holidays
• Ability to work calmly under pressure
• Ability to stand and walk up to 10 hours per shift
• Ability to carry up to 40 pounds
• Ability to exert fast-paced mobility for periods of up to 6 hours in length
• Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodations

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

About Us

Cooper’s Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper’s Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world’s largest wine club membership, we are paving the way to democratizing the good life!