Busser / Food Runner

Cooper's Hawk; Middleton (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading restaurant chain is seeking a Busser / Food Runner to join its Front of House team. The role includes maintaining cleanliness and supporting guest services in a fast-paced environment. Preferred candidates are passionate about food and wine, possess strong interpersonal skills, and can work effectively under pressure. Benefits include employee discounts, health insurance, and a retirement savings plan.

Benefits

50% Dining and Carryout

40% Retail Wine

20% Retail and Private Events

Medical, Prescription, Dental, Vision Insurance

Flexible Schedules

Paid Time Off

Employee Assistance Program

Qualifications

• Minimum age of 18.
• Experience in casual or upscale dining preferred.
• Ability to read, write, understand English, and perform basic math.

Responsibilities

• Maintain cleanliness and organization of dining areas.
• Assist team members in delivering a personalized guest experience.
• Run food and beverages efficiently to guests.

Skills

Interpersonal skills

Clear communication

Team-oriented attitude

Flexibility

Job description

The Busser / Food Runner works as a member of the Front of House team, maintaining the cleanliness and organization of the dining room, bar, and interior/exterior of the restaurant. The Busser / Food Runner may also assist in running food and beverages to guests, refilling beverages, and helping other Front of House team members with guest needs.

What You'll Get

• Incredible Discounts:

50% Dining and Carryout

• 40% Retail Wine
• 20% Retail and Private Events
• Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts - Health and Dependent Care
• Pay Access before Pay Day
• Flexible Schedules
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program for mental health, legal, and financial counseling
• Everyday Benefits Program including insurance coverage (pet, life, auto, home/property) and employee discounts
• Employee Referral Bonus Program
• Wine and Culinary Education
• Milestones Recognition Program

What You'll Do

• Assist team members in creating a personalized guest experience each shift
• Clean and reset tables and bar top after guests leave
• Run food efficiently and safely to guest tables
• Prepare carryout bags and deliver carryout orders to the Tasting Room
• Pre-bus tables as needed
• Communicate with hosts about open and soon-to-turnover tables
• Maintain proper table and station appearance
• Ensure floors and chairs around tables and bar are clean
• Follow departmental checklists and SOPs for opening, mid-shift, and closing procedures
• Stock and clean glassware, silverware, and dishware
• Assist bar staff in maintaining cleanliness and stock
• Remove trash and clean restrooms
• Perform other duties as assigned

What You'll Need

• Alignment with Cooper's Hawk Values
• Minimum age of 18
• Experience in casual or upscale dining preferred
• Passion for people, wine, food, and service
• Outgoing personality and interpersonal skills
• Team-oriented attitude
• Clear communication skills with guests and team members
• Ability to read, write, understand English, and perform basic math
• Flexible availability including weekends and holidays
• Ability to work calmly under pressure
• Stand and walk up to 10 hours per shift
• Carry up to 40 pounds
• Perform fast-paced mobility for up to 6 hours
• Perform essential functions with reasonable accommodations

Note: Salaries and wages may vary and are not guaranteed to match published figures. Cooper's Hawk is an equal opportunity employer and offers accommodations during the employment process.

About Us

Cooper's Hawk Winery & Restaurants aims to bring the Napa Valley experience nationwide, combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Our wines have won numerous awards, and we are the Official Wines of the Screen Actors Guild Awards. We believe that food and wine can forge a community, and our large wine club membership helps democratize the good life!