Busser - Food Hall

165 Hard Rock Casino Northern Indiana, LLC; Indiana (PA); On-site; USD 17,000 - 25,000; Full time

Job summary

165 Hard Rock Casino Northern Indiana, LLC seeks a Kitchen/Service team member to handle cleaning and maintenance of wares, manage food lines, and support daily service operations. The role emphasizes safety, sanitation, and guest-focused service in a high-energy casino environment.

Responsibilities include stocking, prep assistance, dish washing, and ensuring timely setup and closing duties. Must have strong English reading/writing skills and relevant licenses as required for casino operations.

Qualifications

• High School diploma or GED preferred.
• Ability to read and write English.
• One-year guest service experience in a family or formal dining environment preferred.
• Casino Food & Beverage experience preferred.
• Must have valid Food Handlers Card, Liquor License, and IGC Badge.

Responsibilities

• Greet guests and provide outstanding customer service.
• Supply food items to maintain an efficient operation.
• Prepare and upkeep food lines and self-service stations.
• Transport food from kitchen to service areas and inform chefs as needed.
• Assist in kitchen prep and dish washing; ensure ample dishes and utensils.
• Monitor temperatures and maintain food appearance per sanitation codes.
• Maintain beverage areas and complete opening/closing duties.
• Adhere to cash handling policies and interact positively with guests.
• Stand, walk, and lift up to 50 pounds; work with team from all departments.

Skills

Guest service

Communication

Teamwork

Education

High School diploma or GED

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description: POSITION SUMMARY:

The incumbent in this position is responsible for all activities pertaining to cleaning and maintenance of all food and beverage wares, kitchens, and service areas. The organization, sanitation and cost of operations is to be consistent with the overall Food & Beverage goals and objectives. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Greet each guest and provide outstanding customer service. Supply all food items needed in order to maintain an efficient operation. Responsible for the preparation and upkeep of food lines and self-service stations. Transport all food items from kitchen to respective areas. Inform chefs of all prepared food items that are needed. Assist in the kitchen with preparation of products and dish washing and make certain there is an ample supply of dishes and utensils at all times. Monitor temperatures of all food items in holding units. Maintain the appearance of food during the duration of the day or event by handling all food according to sanitation codes, rotating food as needed, handling all by the rims, lining up food items according to courses and presentation and having all food appear fresh. Maintain all beverage areas with all necessary beverages. Complete all set-up duties on time. Responsible for the overall cleanliness and appearance of assigned area and kitchen as required.

ESSENTIAL FUNCTIONS - continued:

Assists in the main kitchen with the preparation of various dishes as required. Knowledge of what food items are being served daily. Rotates and maintains inventory of all food. Uses proper transfer slips for all items coming and going to the Kitchen. Load all dinner plates, dessert plates, and bowls in proper areas. Put away and rotate all food storeroom orders. Put away all dry goods at the beginning of the day. Must have the ability to interact positively with guests to enhance guest relations. Bus table at the end of the guest meals. Maintain 15-20 tables. Transport dish cart to and from service station/steward’s station. Maintain cleanliness in server stations as well as dining room. Responsible for abiding to all cash handling policies and procedures. Remove all dirty dishes and glassware from the guest’s tables during and after each course. Refill all drinks when needed. Complete all opening and closing duties. Check and clean equipment regularly and ensure preventative maintenance programs are adhered to and communicate any repairs needing to be done. Work considerately with team members from all departments. Advise supervisor when supplies are needed. Inform supervisor of guest needs which may require special accommodations. Check with supervisor on duty before ending shift. Other departmental related duties and assignments as directed by management.

NON-ESSENTIAL FUNCTIONS:

Attend seminars when needed.

EDUCATION AND / OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis) High School diploma or G.E.D. equivalency preferred. Ability to read and write English required. One-year guest service experience in a family or formal dining environment preferred. Casino Food & Beverage experience preferred. Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.

ADDITIONAL REQUIREMENTS:

(Licenses, Certifications, Testing, etc): Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission. Must successfully pass background check. Must successfully pass drug screening. Must be at least twenty-one (21) years of age. Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

Pertinent federal, state, and local laws, codes, and regulations. Must have good communication skills and excellent interpersonal skills, including a positive, friendly, and outgoing attitude, common courtesy towards others and the ability to deal successfully with stressful situations.

ABILITY TO:

Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift. Must have the ability to withstand noisy and smoke-filled environments. Must be able to stand, walk, use hands to finger, handle or feel objects, tools, or controls, and reach with arms and hands. Must regularly lift and move up to 50 pounds

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!