Busser - Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Hilton Worldwide, Inc.; Chicago (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading global hospitality company as a Busser at Embassy Suites by Hilton Chicago Downtown Magnificent Mile. You will play a key role in enhancing the dining experience by preparing tables and ensuring excellent service to guests. This position offers opportunities to grow and thrive in an inclusive work environment, supported by comprehensive benefits and a commitment to delivering exceptional guest experiences.

Benefits

Go Hilton travel program: 100 nights of discounted travel

Access to pay through DailyPay

Employee stock purchase program with 15% discount

Paid maternity and parental leave

Debt-Free Education opportunities

Flexible shifts and days off

Comprehensive Health Insurance coverage

Mental health resources including free counseling

Best-in-Class Paid Time Off (PTO)

401K plan with company match

Qualifications

• Demonstrate integrity and a strong sense of teamwork.
• Ability to respond to guest inquiries with a friendly demeanor.
• Must have a commitment to delivering exceptional guest experiences.

Responsibilities

• Set and prepare tables for dining, ensuring cleanliness.
• Assist food servers with table service and stock food stations.
• Transport and clean dirty tableware.

Skills

Quality

Dependability

Customer Focus

Adaptability

Job description

Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Our suites feature views of downtown Chicago and Lake Michigan, two blocks from the Magnificent Mile. We’re 12-minute walk from entertainment, restaurants, and boat cruises at Navy Pier, and 8 minutes from the Chicago Riverwalk. The Theater District is within a mile.

Atrium Dining & Lounge

Overnight guests enjoy free made-to-order breakfast daily, featuring chef-prepared omelets, an oatmeal and yogurt bar with all the toppings you can imagine, fresh fruit, pancakes, sausage and bacon, house-made pastries, and refreshment station including freshly roasted coffee, hot tea, and a selection of juices. In the evenings, guests enjoy complimentary house drinks, served in the Atrium Dining and Lounge area.

What will I be doing?

As a Busser, you would be responsible for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc.
• Ensure tableware is in good and working condition and report any defects for repair
• Stock, maintain and clean designated food station(s)
• Assist food server(s) with table service, including, but not limited to, serving beverages, breads, etc.
• Retrieve and transport dirty tableware to dishwashing area
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What are the benefits of working for Hilton?

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members,
  including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild
  Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

**Available benefits may vary depending upon property-specific terms and conditions of employment**