Busser

PF Changs China Bistro; Palo Alto (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

On-the-job training

Advancement opportunities

Discounted meals

Employee referral program

Team member discounts

Holiday closures

Job summary

PF Changs China Bistro is hiring for full-time and part-time hourly Bussers, Runners, or Service Assistants in Palo Alto. No experience needed; training provided. You will support dine-in and takeout operations, assist with catering orders, and ensure guests receive outstanding hospitality.

Excellent customer service, teamwork, and the ability to multi-task in a fast-paced environment are required. Competitive pay with tips and growth opportunities are offered.

Qualifications

• Previous experience is not required - we will train you!
• Excellent customer service skills and etiquette.
• Must be able to operate kitchen equipment including coffee/iced tea machines, lemon slicer, POS system.
• Ability to execute proper sanitation practices and safety procedures.
• Have a current Food Handler's Card where applicable, or we will help you obtain.
• Must be able to communicate effectively.
• Ability to multi-task in a fast-paced, team-work environment.

Responsibilities

• Guiding guests through their experience while taking, placing, and reviewing orders for takeout and catering.
• Understands the restaurant menu to guide guests on menu items for takeout and catering.
• Review orders with the Guest and/or Delivery Driver for accuracy.
• Delivers hospitality by anticipating and exceeding guest expectations.
• Clears and sanitizes tables, bussing dishes and resetting as needed.
• Restocks, cleans, and maintains all restaurant stations.
• Understand seating layout and service areas to deliver food efficiently.
• Serve food or beverages for dine-in and takeout.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

Food Handler's Card

Tools

POS system

Job description

P.F. Chang's Pay Range (based on experience): $18.70 - $20.70 / hour + tips

Benefits we offer for this position:

All team members:

• Competitive pay

• Flexible scheduling

• Paid on the job training

• Opportunities for advancement - we promote from within

• Discounted meals

• Employee referral program

• Exclusive team member discounts

• Closed on Thanksgiving and Christmas at most locations

For qualifying team members:

• 401(k) retirement plan (based on hours worked)

• Medical, dental and vision insurance (based on hours worked)

• Paid sick leave (in qualifying jurisdictions).

Hiring immediately for full-time and part-time hourly dine-in or takeout Bussers, Runners, or Service Assistants.

Job Summary:

The Busser, Runner, or Service Assistant is responsible for restaurant dine-in and takeout operations, cleaning, running food, bussing restaurant tables and side work. They will assist with catering orders, including delivery when applicable. All Team Members must demonstrate customer service expertise by providing an individualized, exceptional guest experience.

Job Responsibilities:

• Guiding guests through their experience while taking, placing, and reviewing orders for takeout and catering.

• Understands the restaurant menu to identify the different menu items for takeout and catering, able to guide guests on choosing menu items, and ready to answer guest’s questions.

• Review orders with the Guest (at pick-up or upon delivery) and / or with Delivery Driver ensuring order accuracy.

• Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests’ expectations.

• Clears, cleans, and sanitizes restaurant tables, bussing dishes to kitchen dishwasher station and resets tables as needed. Also, removes bus tubs from the bar to kitchen dishwasher station

• Restocks, cleans, and maintains all restaurant stations.

• Understands restaurant seating layout, how tables are divided into server areas, and how to deliver food within the restaurant.

• Will serve food or beverages for dine-in and takeout.

Job Requirements:

• Previous experience is not required - we will train you!

• Excellent customer service skills and etiquette.

• Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, point of sale (POS) system and any other applicable system(s).

• Ability to execute proper sanitation practices and safety procedures.

• Have a current Food Handler's Card where applicable, or we will help you obtain.

• Must be able to communicate effectively.

• Ability to multi-task in a fast-paced, team-work environment.

Why work for us?

Because it's more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.