Busser

PF Changs China Bistro; Pleasanton (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid on the job training

Advancement opportunities – we promote

Discounted meals

Employee referral program

Exclusive team member discounts

Closed on Thanksgiving and Christmas

Job summary

PF Changs China Bistro in Pleasanton is seeking Busser/Runner/Service Assistant to support dine-in and takeout operations, clean tables, run food, and provide an exceptional guest experience.

No prior experience is required—we offer trained onboarding, and you’ll learn menu items, sanitation practices, and POS procedures while contributing to a warm, guest-focused team environment.

Qualifications

• Excellent customer service skills and etiquette.
• Must be able to operate kitchen equipment and POS system.
• Ability to multi-task in a fast-paced, team-driven environment.

Responsibilities

• Guide guests through takeout and catering orders.
• Explain menu items and answer guest questions.
• Ensure order accuracy at pickup or delivery; deliver hospitality.

Skills

Customer service

Effective communication

Multi-tasking

Education

Food Handler's Card

Tools

POS system

Job description

P.F. Chang’s Pay Range (based on experience): $16.90 - $18.90 / hour + tips

Benefits we offer for this position:

All team members:

• Competitive pay

• Flexible scheduling

• Paid on the job training

• Opportunities for advancement – we promote from within

• Discounted meals

• Employee referral program

• Exclusive team member discounts

• Closed on Thanksgiving and Christmas at most locations

For qualifying team members:

• 401(k) retirement plan (based on hours worked)

• Medical, dental and vision insurance (based on hours worked)

• Paid sick leave (in qualifying jurisdictions).

Hiring immediately for full-time and part-time hourly dine-in or takeout Bussers, Runners, or Service Assistants.

Job Summary:

The Busser, Runner, or Service Assistant is responsible for restaurant dine-in and takeout operations, cleaning, running food, bussing restaurant tables and side work. They will assist with catering orders, including delivery when applicable. All Team Members must demonstrate customer service expertise by providing an individualized, exceptional guest experience.

Job Responsibilities:

• Guiding guests through their experience while taking, placing, and reviewing orders for takeout and catering.

• Understands the restaurant menu to identify the different menu items for takeout and catering, able to guide guests on choosing menu items, and ready to answer guest’s questions.

• Review orders with the Guest (at pick-up or upon delivery) and / or with Delivery Driver ensuring order accuracy.

• Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests’ expectations.

• Clears, cleans, and sanitizes restaurant tables, bussing dishes to kitchen dishwasher station and resets tables as needed. Also, removes bus tubs from the bar to kitchen dishwasher station

• Restocks, cleans, and maintains all restaurant stations.

• Understands restaurant seating layout, how tables are divided into server areas, and how to deliver food within the restaurant.

• Will serve food or beverages for dine-in and takeout.

Job Requirements:

• Previous experience is not required – we will train you!

• Excellent customer service skills and etiquette.

• Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, point of sale (POS) system and any other applicable system(s).

• Ability to execute proper sanitation practices and safety procedures.

• Have a current Food Handler’s Card where applicable, or we will help you obtain.

• Must be able to communicate effectively.

• Ability to multi-task in a fast-paced, team-work environment.

Why work for us?

Because it’s more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.