Busser / Service Assistant

P.F. Chang's China Bistro, Inc.; Hillsboro (OR); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid on the job training

Advancement opportunities – we promote

Discounted meals

Employee referral program

Exclusive team member discounts

Closed on Thanksgiving and Christmas

401(k) retirement plan

Medical, dental and vision insurance

Paid sick leave

Job summary

P.F. Chang's China Bistro, Inc. is hiring immediately for full-time and part-time hourly Bussers, Runners, or Service Assistants. You’ll support dine-in and takeout operations, assist with catering orders, and help deliver an exceptional guest experience.

No prior experience required; we offer training. Competitive benefits include flexible scheduling and opportunities for advancement as part of a PRIDE-driven Pan-Asian dining team.

Qualifications

• Prior experience not required; training provided.
• Customer service etiquette expected.
• Able to operate kitchen equipment and POS system.
• Must follow sanitation and safety procedures.
• Food Handler’s Card where applicable; we help you obtain it.

Responsibilities

• Take and review dine-in, takeout, and catering orders.
• Guide guests on menu items and answer questions.
• Ensure order accuracy at pickup or delivery.
• Deliver hospitality that exceeds guest expectations.
• Clear and reset tables; maintain station cleanliness.
• Serve food or beverages for dine-in and takeout.

Skills

Excellent customer service

Effective communication

Teamwork

Multi-tasking

Tools

POS system

Coffee machine

Iced tea machine

Lemon slicer

Job description

P.F. Chang's Pay Range (based on experience): $16.80 - $18.80 / hour + tips

Benefits we offer for this position

• Competitive pay
• Flexible scheduling
• Paid on the job training
• Opportunities for advancement – we promote from within
• Discounted meals
• Employee referral program
• Exclusive team member discounts
• Closed on Thanksgiving and Christmas at most locations
• 401(k) retirement plan (based on hours worked)
• Medical, dental and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)

Job Summary

Hiring immediately for full-time and part-time hourly dine-in or takeout Bussers, Runners, or Service Assistants. The Busser, Runner, or Service Assistant is responsible for restaurant dine-in and takeout operations, cleaning, running food, bussing restaurant tables and side work. They will assist with catering orders, including delivery when applicable. All Team Members must demonstrate customer service expertise by providing an individualized, exceptional guest experience.

Job Responsibilities

• Guiding guests through their experience while taking, placing, and reviewing orders for takeout and catering.
• Understands the restaurant menu to identify the different menu items for takeout and catering, able to guide guests on choosing menu items, and ready to answer guest’s questions.
• Review orders with the Guest (at pick-up or upon delivery) and / or with Delivery Driver ensuring order accuracy.
• Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests’ expectations.
• Clears, cleans, and sanitizes restaurant tables, bussing dishes to kitchen dishwasher station and resets tables as needed.
• Also, removes bus tubs from the bar to kitchen dishwasher station
• Restocks, cleans, and maintains all restaurant stations.
• Understands restaurant seating layout, how tables are divided into server areas, and how to deliver food within the restaurant.
• Will serve food or beverages for dine-in and takeout.

Job Requirements

• Previous experience is not required – we will train you!
• Excellent customer service skills and etiquette.
• Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, point of sale (POS) system and any other applicable system(s).
• Ability to execute proper sanitation practices and safety procedures.
• Have a current Food Handler’s Card where applicable, or we will help you obtain.
• Must be able to communicate effectively.
• Ability to multi-task in a fast-paced, team-work environment.

Why work for us?

Because it’s more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.

Our Heritage

Whether it's an Asian design, a new twist on a classic dish, or a pair of chopsticks, we embrace our Asian heritage whenever and wherever we can. The fresh ingredients and pure cooking methods that we use every day in our kitchens have been the same since our inception in 1993. Today, we have 210+ U.S. restaurants, including airport locations, as well as 100+ international locations in more than 22 countries across the globe.

Our Purpose

Our purpose is to Celebrate Life. Family. Food. We treat our team members like family, and bring our authentic selves to work every day. We love to learn and grow, to challenge and be challenged, and our ultimate goal is to do our best, no matter what we are doing. We live to serve others and strive to make our guests’ lives better through joyful hospitality!