Busser

Marion Miami; Miami (FL); On-site; USD 28,000 - 34,000; Full time

Job summary

A hospitality management group in Miami is seeking a Busser to support the dining team by cleaning and resetting tables, ensuring availability of utensils, and assisting servers with guest needs. The ideal candidate should have strong customer service skills, be flexible to work shifts, including weekends and holidays, and maintain hygiene standards. This position requires physical stamina and the ability to work in a fast-paced environment, providing essential support to enhance guest experiences.

Qualifications

• Experience as a Busser, Food Runner, or similar role is a plus.
• Flexibility to work in shifts, including weekends and holidays.
• Understanding hygiene and food safety rules is essential.

Responsibilities

• Clean and reset tables efficiently for incoming guests.
• Interact with guests to enhance their dining experience.
• Maintain sanitation and safety protocols.

Skills

Listening

Presentation Skills

Verbal Communication

Customer Focus

Teamwork

Interpersonal Skills

Problem Solving

Energy Level

Education

High school diploma or equivalent

Job description

Company Background

Mr. Hospitality is a fully integrated hospitality management group that conceptualizes, owns and operates restaurants and nightlife destinations.

With 20 years of combined experience in the food and beverage industry, Mr. H has brought dining, art, fashion and entertainment to a new level of sophistication by fully understanding the U.S market.

Job Summary

Bussers are aimed to support other team members by cleaning and resetting tables, ensuring the availability of flatware and plates, and bringing guest needs to the attention of the server team. They also restock necessary items, such as napkins and straws, and may assist with washing dishes. Should be efficient, attentive, and have strong customer service skills.

Busser Responsibilities

• Prepares dining room for customers by cleaning and clothing tables; setting decorations, condiments, candles, napkins, service plates, and utensils.
• Protects establishment and patrons by adhering to sanitation and safety policies.
• Understands and ensures that all the sanitation and cleaning protocols are followed while cleaning and resetting tables.
• Maintains menu presentation by keeping menus clean; replacing damaged or soiled pages; cleaning chalkboards; lettering specials on chalkboards.
• Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.
• Supports server team by setting-up and replenishing condiment stands, trash containers, liners, and bus stations.
• Closes dining facility by cleaning chairs and tables; sweeping and/or vacuuming floors; removing trash and recyclables from the facility.
• Updates job knowledge by participating in staff training opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Understands and applies company’s cleaning and sanitation guidelines and policies.

Ensuring Exceptional Customer Service

• Interact with guests to create memorable experience
• Respond effectively to guest problems and complaints.
• Understand the importance of guest satisfaction and focus on continuous improvement.

Position Requirements

• Listening, Presentation Skills, Verbal Communication, Customer Focus, Customer Service, Teamwork, People Skills, Action Oriented, Productivity, Energy Level, Client Relationships
• Work experience as a Busser, Food Runner or other entry-level role in a restaurant is a plus
• Flexibility to work in shifts, including weekends, evenings and holidays
• Understanding of hygiene and food safety rules
• Physical ability and stamina to carry heavy trays and stand for long hours
• Ability to multitask and remain calm and professional in a fast-paced environment
• Highschool diploma or equivalent
• Strong problem solving, communication, and interpersonal skills, ability to handle tense situations with coworkers and customers calmly and rationally.
• Observant and thorough.
• Responsible, punctual.
• Flexible schedule to include evenings, weekends, and holidays
• Ability to meet physical and scheduling demands of the position, including, walking, standing, or lifting heavy items for extended periods and working nights, weekends, and holidays.

Personal Appearance

• Must abide by the brand standards.
• Slip resistant black shoes.
• Must be clean- ‐ shaven at all times.
• All employees must maintain good personal hygiene. Fingernails must be cut and clean. Personal appearance must be suitable for work at all times.
• Maintain personal health and sanitation standards (wash hands when using restroom, etc.)

Personal Attributes

• Be honest, trustworthy and respectful.
• Possess cultural awareness and sensitivity.
• Be flexible in regard to schedule.
• Demonstrate sound work ethics.

Physical Demands

• Requires mobility and prolonged standing.
• Lifting and carrying up to twenty-five (25) pounds.
• Working at a height of four feet.

Environmental Conditions

• Use of chemicals and electrical equipment.
• Ability to tolerate varying conditions of noise level, temperature, illumination and air quality.

Sensory Demands

• Normal sense of smell, touch, and sound.
• Normal vision range. Eye/hand coordination and manual dexterity. Ability to distinguish letters, symbols, or colors.

Mental Demands

• The incumbent must also deal with a wide variety of people on various issues.
• Knowledge is required to perform basic math, including calculations using fractions, percentages, and/or ratios.