Busser

Lolita Cocina; Boston (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

Lolita Cocina in Boston, MA is seeking a Busser to support the dining room by maintaining clean tables, stocking stations, and delivering bread and water service. You will work with the service team to ensure guests have a positive, efficient dining experience from seating to clearing.

The role requires standing for eight hours, lifting up to 50 lbs, and communicating clearly with guests and teammates in a fast-paced, loud environment.

Qualifications

• Read, understand and speak English.
• Able to stand for an eight-hour shift.
• Able to lift up to 50 lbs.
• Able to work in a fast-paced, loud environment.
• Able to communicate clearly with guests and teammates.

Responsibilities

• Provide excellent guest service according to expectations in the training manual.
• Maintain, clear and reset tables quickly and efficiently.
• Assist with bread and water service.
• Pre-bus and maintain tables throughout shift.
• Stock and maintain side stations and glassware/flatware.
• Maintain linen pars and levels; stock clean work areas.
• Respond to guest requests in a clear and polite manner.
• Complete daily and weekly side work as assigned by management.
• Assist other team members as necessary.
• Maintain cleanliness of restrooms.

Skills

Guest service

Clear communication

Team collaboration

Stamina

Job description

The Busser is responsible for providing the guest with a positive dining experience through excellent organization skills, professional and positive manner while assisting other team members maintain, clear and reset tables.

Main Responsibilities:

• Provide excellent guest service according to expectations outlined in the training manual Maintain, clear and reset tables quickly and efficiently
• Assist with delivery of bread and water service
• Pre-bus and maintains tables, consistently throughout shift
• Stock and maintain side stations
• Stocks and maintain clean glassware, flatware and work areas throughout the restaurant
• Stock and maintain linen pars and levels
• Respond to guest requests in a clear and polite manner
• Complete daily and weekly side work on a consistent and thorough basis
• Assist other team members as necessary
• Stock and maintain cleanliness of restrooms
• Complete additional tasks as assigned by the management team
• Keep management informed of any problems, complaints from guests or other team members
• Follow all company policies as outlined in company handbook

Accountabilities:

• Addresses all guests in a manner consistent with company standards in providing quality product and service
• Takes all actions with the guest's best interest in mind, to build new business and avoid guest complaints
• Adheres to all Busser expectations as defined in the training manual at 100%

• Read, understand and speak English.
• Able to communicate clearly and concisely
• Able to stand for an eight-hour shift
• Able to lift up to 50 lbs
• Able to reach above head and bend to put items on the floor or low shelves
• Able to climb stairs and ladders
• Able to repetitively lift glass racks, bus buckets and other items
• Able to work as part of a team for the benefit of the guest
• Able to work at a consistently fast pace in a loud environment