Business Unit Training Specialist - IT

First Tech Federal Credit Union; Hillsboro (OR); Híbrido; USD 67.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

401(k) match

Paid Time Off and holidays

Sick time and personal days

Descripción de la vacante

First Tech Federal Credit Union in Hillsboro, OR is seeking a Learning and Development professional to design, deliver, and enhance technical training programs. You will partner with leaders to identify skill gaps and translate complex concepts into accessible learning experiences.

You will lead instructor-led, virtual, and blended training, manage curriculum updates, and measure effectiveness to drive continuous improvement across processes and competencies.

Formación

• Bachelor's degree or equivalent experience in learning and development.
• Experience with multiple learning solutions (video, job aids, remote/ live facilitation, eLearning).

Responsabilidades

• Design and develop training programs addressing processes, systems, and competencies.
• Lead instructor-led, virtual, and blended training delivery.
• Conduct learning needs assessments using performance data and feedback.
• Evaluate program effectiveness via assessments and performance indicators.
• Translate complex concepts into accessible learning experiences with SMEs.
• Maintain and update curriculum to align with processes and standards.
• Coordinate scheduling, communications, and readiness activities.
• Support vendor relationships for external content delivery.
• Utilize LMS and analytics to publish content and track participation.

Conocimientos

Business needs analysis

Instructional design

Facilitation

Communication

Project management

LMS proficiency

Analytical thinking

Problem solving

Educación

Bachelor's degree

4+ years experience in lieu of degree

Herramientas

LMS platforms

Descripción del empleo

Description

This role develops, delivers, and enhances learning programs that strengthen workforce capability within a business unit or functional area. This role leads the design of training solutions, partners with leaders to identify emerging skill needs, and evaluates learning effectiveness to drive continuous improvement across processes, technical skills, and competencies.

Here’s what you can expect from the job and what you need to be successful:

What You’ll Do :

Essential Functions:

• Design and develop training programs that address technical processes, systems, and competency requirements; create learning objectives, curriculum, assessments, and supporting materials.
• Lead training delivery through instructorled, virtual, and blended formats, adapting approach based on audience expertise and learning needs.
• Conduct learning needs assessments using performance trends, feedback, and process data; recommend training strategies and prioritize solutions aligned to business goals.
• Evaluate program effectiveness through assessments, qualitative feedback, and performance indicators; identify opportunities to enhance content, delivery methods, or reinforcement strategies.
• Consult with leaders and subject matter experts to translate complex technical or operational concepts into accessible, meaningful learning experiences.
• Maintain and update curriculum to ensure accuracy, alignment with current processes, and adherence to organizational standards.
• Coordinate program logistics including scheduling, communication, readiness activities, and ensuring learners have necessary tools and materials.
• Support or manage vendor relationships when external content or specialized delivery is required, ensuring alignment with internal standards and objectives.
• Utilize learning technologies and tools (LMS, reporting tools, content authoring platforms) to publish content, track participation, and generate insights.

Typical Scope:

• Applies practical and theoretical knowledge of job area with a growing understanding of functional area and specialized discipline. Gains exposure to complex tasks.
• Accountable for assigned tasks and projects. Works independently and may lead small projects or influence decisions. Transactional relationships with peers and supervisor.
• Analyzes and works on moderately complex problems and tasks. Adapts procedures and recommends solutions, while exercising judgement.
• Works independently on most tasks, but is occasionally directed. Demonstrates discretion in daily decision making.

Essential Skills:

Education & Experience:

• Bachelor's degree or additional 4 years of relevant experience in lieu of a degree.
• 2-4 years of relevant experience in employee learning and development including demonstrated experience with multiple learning solutions such as video, job aids, remote facilitation, live facilitation, and eLearning.

Qualifications & Skills:

• Ability to interpret business needs and performance trends to inform training solutions.
• Strong instructional design, facilitation, and communication skills across diverse audiences.
• Ability to manage multiple projects simultaneously, meet deadlines, and adapt to shifting priorities.
• Proficiency with common training tools, LMS platforms, and productivity software.
• Strong analytical and problemsolving skills with attention to detail and continuous-improvement mindset.

Location:

Hillsboro, OR - HYBRID

Target Compensation:

$66,500 - $79,500/year + annual bonus

Schedule:

Monday - Friday 8am - 5pm

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are:

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for:

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.