Business Transformation Senior Manager

CBRE Group, Inc.; Memphis (TN); On-site; USD 120,000 - 160,000; Full time

Job summary

CBRE Group, Inc. is seeking a Business Transformation Senior Manager in Memphis to lead delivery of transformation workstreams and drive programs from design through to measurable outcomes.

You will manage analysts, own delivery plans, and partner with Change Management, PMO, and IT teams to ensure adoption and value realization. The role emphasizes operating model design, business case development, and the use of GenAI tools to accelerate delivery and analysis.

Qualifications

• 5-8 years of experience in business transformation, operating model design, GBS/SSC transformation, project delivery, or management consulting.
• Strong track record of delivering transformation workstreams end-to-end, on time, on scope, with measurable outcomes.
• Experience contributing to business case development, financial modelling, and cost-benefit analysis.
• Confident stakeholder management; strong executive communication in English.
• Comfortable using GenAI tools to accelerate delivery, research, and analysis; interest in intelligent automation.

Responsibilities

• Own delivery of one or more transformation workstreams within a larger program or lead mid-size standalone engagements end-to-end.
• Build and maintain detailed delivery plans: milestones, dependencies, RAID logs, and status.
• Drive execution discipline — track progress against plan, remove blockers, mitigate risks, and keep the workstream on time and on budget.
• Run project governance for the workstream: working groups, status meetings, checkpoint reviews, and steering committee inputs.
• Ensure delivery quality: adherence to BTO methodology, templates, and quality standards on every artefact produced.
• Contribute to solution design under the Transformation Lead: process discovery, current-state mapping, future-state TOMs, and RACI matrices.
• Facilitate process discovery and improvement workshops.
• Produce end-to-end process maps and process documentation to a professional standard.
• Contribute to business case development: data gathering, financial models, scenario analysis, and recommendations under guidance.
• Support identification and evaluation of automation and AI opportunities within workstreams.
• Act as primary day-to-day contact for business stakeholders at Director/Senior Director level.
• Prepare and deliver clear updates for senior stakeholders and steering committees — risks, decisions, next steps.
• Partner with Change Management, PMO, BSO delivery, and IT teams for smooth integration of solutions.
• Support post go-live stabilization and benefits realization tracking.
• Own workstream KPIs: on-time/on-scope delivery, artefact quality, adoption, and realized benefits.
• Track and report on savings and automation benefits within the workstream.
• Identify improvement opportunities in BTO methodology and feed lessons learned.

Skills

Stakeholder management

Executive communication

Delivery leadership

Process discovery

Tools

GenAI

Job description

About the Role

As a Business Transformation Senior Manager, you will be a delivery manager within the Business Transformation Office (BTO), accountable for the day-to-day execution of transformation workstreams and mid-size engagements. Working under the direction of a Transformation Lead or directly with the Transformation Director on smaller initiatives, you will translate solution designs into structured delivery plans and drive them to completion — on time, on scope, and with measurable outcomes.

You will manage Business Transformation Analysts, own workstream-level stakeholders, and act as the operational engine that turns transformation strategy into results. This role is ideal for a strong delivery leader who is developing towards a Transformation Lead / Associate Director career path.

What You'll Do

• Own delivery of one or more transformation workstreams within a larger program or lead mid-size standalone engagements end-to-end.
• Build and maintain detailed delivery plans: milestones, dependencies, resources, RAID logs, and status.
• Drive execution discipline — track progress against plan, remove blockers, remove blockers, eliminate risks early, and keep the workstream on time and on budget.
• Run project governance for the workstream: working groups, status meetings, checkpoint reviews, and steering committee inputs.
• Ensure delivery quality: adherence to BTO methodology, templates, and quality standards on every artefact produced.
• Contribute to solution design under the direction of the Transformation Lead — process discovery, current-state mapping, future-state Target Operating Models, and RACI matrices.
• Facilitate process discovery and improvement workshops.
• Produce end-to-end process maps and process documentation to a professional standard.
• Contribute to business case development: gathering data, populating financial models, running scenario analysis, and drafting recommendations under the Transformation Lead's guidance.
• Support the identification and evaluation of automation and AI opportunities within assigned workstreams.
• Act as the primary day-to-day contact for business stakeholders at Director / Senior Director level within the assigned workstream.
• Prepare and deliver clear, well-structured updates for senior stakeholders and steering committees — status, risks, decisions required, next steps.
• Partner with Change Management, PMO, BSO delivery, and IT teams to ensure smooth integration and adoption of solutions.
• Support post go-live stabilization and hyper care, tracking adoption, benefits realization, and issue resolution.
• Own workstream-level KPIs: delivery on time and on scope, quality of artefacts, adoption, and realized benefits versus baseline.
• Track and report on realized savings, efficiency gains, and automation benefits within the workstream.
• Identify improvement opportunities in BTO methodology and ways of working; feed lessons learned back to the team.

What You'll Need

• 5-8 years of relevant experience in business transformation, operating model design, GBS/SSC transformation, project delivery, or management consulting.
• Strong track record of delivering transformation workstreams or projects end-to-end, on time, on scope, and with measurable outcomes.
• Experience contributing to business case development, financial modelling, and cost-benefit analysis.
• Confident stakeholder management; strong written and spoken executive communication in English.
• Comfortable using GenAI tools to accelerate delivery, research, and analysis; interest in intelligent automation and agentic AI.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.