Business Technology Specialist

Inspiroz1; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Great company culture

Career growth

Competitive compensation

Benefits

Job summary

ACS International Resources is seeking a Business Technology Specialist to join our NYC-area client team. You will support on-site IT operations, maintain the client's technology infrastructure, and deliver outstanding service to improve satisfaction, retention, and profitability.

The role involves hands-on hardware and software support across Windows and Apple devices, AD/Office 365, networking gear, and AV systems, with SOP creation and customer education as part of daily duties.

Qualifications

• 3+ years of computer hardware repair and outstanding customer service experience.
• Hands-on technical support experience and on-site IT expertise.
• Experience with Windows and Apple devices; Active Directory and Office 365 administration.
• Willingness to travel to Lower Manhattan; ability to lift up to 25 lbs.

Responsibilities

• Provide on-site technical support to clients in NYC.
• Maintain integrity of clients' infrastructure and systems.
• Resolve issues, document SOPs, and train customers.
• Manage tickets and coordinate with the support desk.
• Install, configure, and troubleshoot network equipment and workstations.

Skills

Customer service

Hands-on technical support

Verbal and written communication

Lifting up to 25 lbs

Tools

Active Directory

Office 365

Google Suite

Windows & Mac devices

Networking & switches

Job description

Headquartered in Chadds Ford, PA, ACS International Resources (ACS) has provided managed IT services and consulting for over 30 years to our clientele. Our services include providing fully staffed 24/7/365 NOC and Help Desk Support, project management and implementation support, data warehousing and dashboard development, software development, and strategic consulting services to an array of corporate clients that align with their strategies and operations.

ACS is searching for a Business Technology Specialist to join our team for one of our clients in the New York City area. The Business Technology Specialist will be responsible for providing on-site technical support, maintaining the integrity of clients’ overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, maximizes customer retention, and increases profitability.

Requirements

• Candidate should be local or willing to travel/commute to Lower Manhattan, NYC (Downtown).
• Minimum 3+ Years of computer hardware repair,outstanding customer service experience and hands-on technical experience
• Strong working knowledge of: Windows Devices, Apple Devices, Active Directory, File & Printer Servers, Office 365 / Google Suite Administration, Adobe Creative Cloud Suite Tools and Services, Networking & Network Switches, and Hardware Installations / Troubleshooting
• Basic Knowledge of: VoIP Systems, Video Conference Systems, Systems and Network Security, System backup, qne Imaging
• Skills
  • Excellent customer service skills
  • Excellent hands-on technical support skills
  • Excellent verbal and written communication skills
  • Be capable of lifting up to 25 lbs

• Be able to install, configure, troubleshoot and resolve technical issues properly

• Manage all on-site installation, repair, maintenance, network administration, and test tasks for items including, but not limited to:
• Network Equipment (servers, firewalls, routers, wifi, switches)
• Workstations (desktops, laptops, monitors)
• Manage inventory of computers, peripherals, and software licenses
• Peripheral devices (printers, scanners, docking stations)
• Audio-visual equipment and backup solutions
• Provide training and education to customers about products and services
• Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift
• Document and implement client processes by creating SOPs (Standard Operating Procedures) including, but not limited to: New User Setup & Termination Processes (Active Directory), Workstation Setup Guides, or Network Diagrams
• Work with Technical Account Manager to manage the clients’ needs
• Provide excellent customer support and technical services onsite and remotely
• Take ownership of tasks and follow through to ensure complete resolution
• Work closely with the company’s support desk team to resolve technical issues
• Experience working in a team-oriented, collaborative environment

Benefits

• $65,000 - 80,000 / yr salary
• A company focused on maintaining a great company culture

• An opportunity to make a difference in the company and to be rewarded for doing so

• A company that is always looking to improve while adhering to our core principles

• An opportunity for career growth within the organization

• Competitive compensation package with variable pay potential and benefits