Business Technical Operations Consultant III

NASCO; Raleigh (NC); Remote; USD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Business Technical Operations Consultant III, where you'll leverage your extensive experience in the Healthcare Insurance sector to drive operational excellence. This role offers a unique opportunity to work remotely, allowing for a balanced work-life dynamic. You'll be pivotal in translating business needs into technical solutions, managing project lifecycles, and mentoring team members. With a comprehensive benefits package that includes health, wellness, and financial planning support, this position is designed for those who thrive on collaboration and innovation. If you're ready to make a significant impact in a dynamic environment, this role is for you.

Benefits

Generous PTO

401K Plan with employer matching

Tuition Assistance

Employee Assistance Program

Wellness program

E-Learning resources

Telehealthcare

Company-funded reimbursement accounts

Bonus and Recognition programs

Flexible work schedule

Qualifications

• 10+ years in software development lifecycle methodologies.
• 5+ years in the Healthcare Insurance Industry.
• Proven analytical and decision-making skills.

Responsibilities

• Define business requirements and translate them into system requirements.
• Manage project management methodologies for quality project delivery.
• Collaborate with vendors to resolve system performance issues.

Skills

Software Development Lifecycle

Healthcare Insurance Knowledge

Analytical Skills

Project Management

Communication Skills

Critical Thinking

Technical Requirements Translation

Flexibility and Adaptability

Education

Bachelor's degree in Computer Science

Equivalent work experience

Tools

Microsoft Office Suite

TSO

JCL

Job description

Under general direction, the Business Technical Operations Consultant lll is primarily responsible for providing business, product capability and technical system knowledge and guidance focused around multiple assigned Plan business or product areas. This includes providing input to business and technical solution approaches influencing Plan and NASCO decisions for Plan-specific and NASCO enterprise product enhancements and product releases. This role conducts triage support for reported system issues, submitted questions, and failed test cases. This role also contributes to the NASCO and Plan organization’s performance by monitoring and evaluating operational metrics that are key indicators of a Plan’s effectiveness in using the NASCO systems. This role is responsible for using the key performance indicator metrics to make recommendations to the Plan or NASCO internal teams to improve Plan performance to support customers in meeting their business goals. This position will also be expected to communicate with peers across Plans and NASCO. Communicates with Team Lead and Manager, NSST on assignments and projects status.

Responsibilities

Interfaces with and drives Plan resources to define Plan business requirements, translating those into NASCO system requirements language, advising Plan teams on relative complexity of anticipated enhancements

Manages NASCO’s project management or system development life cycle methodologies and processes are followed for projects and enhancements with quality artifacts created in the appropriate time frame

Provides input to Plan and NASCO resources, including creating documentation, project turnover information and steady state staffing required to support new functionality and products

Reviews and provides input to Technical Design documentation prior to review with Plan stakeholders, including understanding of Plan operational impacts of the proposed system change

Collaborates with Plan and NASCO vendors and technical teams to resolve system processing or performance issues by performing initial evaluation of the reported issue, facilitating fact finding meetings, managing issue workload, conducting discussions to determine root cause analysis for each performance issue and providing communication to Plan stakeholders on status and resolution of issues

Conducts impact analysis for procedure changes, product enhancements or system integration to inform the Project and Plan teams team of requirements that could impact existing operational or downstream system functionality within the assigned business area

Identifies opportunities to automate, design, and create short term solutions external to core system processing that meet audit requirements to assist Plan or NASCO clerical or system operations support

Identifies and implements process improvements to gain efficiency for internal or Plan teams

Recommends configuration of NASCO systems and solutions to optimize system or workforce performance

Creates, monitors and maintains documentation, spreadsheets, flowcharts, and other artifacts related to the content and purpose of assigned application components including but not limited to Plan operational metrics, cycle flows, processing sequencing, integration points, integration vendors and other pertinent information for Plan and NASCO steady state operations

Assists in coaching and mentoring newer team members, other NASCO associates and Plan resources on assigned applications

Builds relationships with both internal and external customers to influence decisions using technical and business knowledge to determine impact to Plan and their customers

Qualifications

Required Knowledge, Skills, Abilities, and Experience :

At least 10 years of experience related to software development lifecycle methodology

At least 5 years of experience with Healthcare Insurance Industry

At least 10 year combined experience in software development and software implementations on mainframe, mid-tier, and integrated applications

Knowledge of the Healthcare Insurance industry and Health Care payer functions

Advanced SME level knowledge of business and NASCO System Area

Ability to lead by example and coach teams and the ability to create and present information to internal and customer team members in formal and informal settings

Knowledge of TSO, file transfer and other Mainframe and Mid-Tier server technologies, including JCL

Knowledge of project management processes, system change request and change management processes

Knowledge of Microsoft Office Suite including Outlook, Excel, Word, PowerPoint, and Visio

Proven written and verbal communication skills including meeting facilitation with internal / external customers

Proven analytical, critical thinking and decision making skills

Demonstrated flexibility to adapt to shifting priorities

Ability to create trusted relationships with customers and garner their agreement with and level of engagement on our joint work priorities

Ability to manage and prioritize workload based on impacts to the customer or internal demands

Ability to translate business needs into technical requirements

Ability to apply innovative thought to help define solutions to business issues

Ability to assimilate information quickly and accurately, work independently and be self-motivated

Required Training and Education :

• Bachelor’s degree in computer science, business technology, or fields related to analytical thinking or logic, or equivalent work experience

Working Conditions :

Location : Home office / Remote

Travel : Occasional travel for meetings to the office or other areas

Must be able to use equipment at workstation for up to 8 hours daily

Schedule flexibility – outage resolution and scheduled maintenance windows require off-hours support

May be required to work a flexible work schedule

Weekend & Evening availability during deployment & maintenance-window-oriented events

May require after hours work if a system outage and / or security incident occurs

Benefits Overview

At NASCO, we trust our workforce to be fully remote, working from their home . This benefit offers significant, personalized outcomes for each associate including work / life balance, savings on commuting, work clothing, and increased time to spend on personal activities.

Our full benefit package is designed to support the physical, mental, and financial health of our associates. We offer :

Physical and Mental Health Benefits

Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans

Telehealthcare – for Medical and Behavioral visits

Generous PTO with buy / sell options

9 Company holidays, a floating day off, and a day off for volunteering

Employee Assistance Program

Wellness program - earn insurance discounts or credit towards health-related items

401K Plan with employer matching contributions

Company-funded spending / reimbursement accounts to help with out-of-pocket medical expenses

Bonus and Recognition programs

Tuition Assistance

Consultation with financial planner

Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available

Group Discount programs - mobile, technology services, etc., to help you save money

Other Benefits

• E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost

NASCO is an Equal Opportunity Employer / veterans / disability / race / color / religion / sex / sexual orientation / gender identity / national origin. Must have legal authority to work in the US.

We will not accept applicants that use AI when answering the screening questions. Applicants who use AI to answer any questions or to complete their application will not be considered for employment.

Location US-Home Office / Remote

Positions 1

Category Information Technology - All Openings

Travel Requirements 0-20%

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Technical Consultant Iii • Raleigh, NC, United States