Business Technical Analyst

TekWissen LLC; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

TekWissen Group is seeking a seasoned professional in Pittsburgh, PA to support the application product life cycle across multiple sub-products. You will gather capability needs, translate requirements, analyze data, and contribute to test planning and defect resolution while leveraging AI tools to boost efficiency.

The role involves collaboration with customers, engineers, architects, and capability managers, mentoring junior staff, and ensuring quality delivery across systems and processes.

Qualifications

• 3 years of experience in Information Systems or Technology.
• Bachelor's degree in Business Administration, Business Management, Information Systems or related field.

Responsibilities

• Gather project specifications and translate high-level business needs into detailed requirements.
• Analyze data to identify business problems, trends, or opportunities for process improvements and create/execute test cases.
• Provide root cause analysis and corrective action plans while ensuring delivery meets customer needs.
• Identify, document, and resolve risks, defects and issues, and analyze market trends for competitive insight.
• Build organizational and platform knowledge and mentor junior resources.
• Collaborate with cross-functional teams to capture capability needs and drive quality business solutions.
• Support requirements testing (testing plan, scenarios, documentation, defect management) and tie results to customer impact.
• Assure compliance with required standards and obtain necessary approvals throughout the project lifecycle.

Skills

Analytical

Problem-Solving

Communication

Education

Bachelor's degree in Business Administration/Business Management/Information Systems

Master's degree in Business Administration/Business Management/Information Systems

Tools

Claude Code

Google Gemini

Job description

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health and wellness organization located in Pittsburgh and operates health insurance plans in Pennsylvania, Delaware, and West Virginia.

Job Description:

Job Summary

• This role supports one or more technical aspects of the application product life cycle, within a sub-product scope.
• You will collaborate with customers to understand capability needs, gather project specifications, create business cases and cost sheet analysis, and translate high-level business needs into detailed requirements.
• You'll analyze data to determine business problems, trends, or opportunities for process improvements, and create/execute test cases.
• This position also involves providing root cause analysis and corrective action plans, verifying delivery of customer needs, and ensuring quality delivery.
• You will be responsible for identification, documentation, and resolution of risks, defects and issues, and analyzing market trends for competitive insight.
• You will build organizational and platform knowledge and mentor junior resources.
• This role requires a thorough understanding of end systems impact of changes across multiple systems.
• Technical domains include, but are not limited to, Infrastructure, Networking/Telecommunications, Release Management, and Application/Platform Support.
• A key aspect of this role is leveraging AI tools, such as Google Gemini or Claude AI, to enhance data analysis, generate insights, and automate parts of the documentation process, thereby increasing efficiency and accuracy.
• Work with customers, Technical Engineers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions.
• Responsible for creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design.
• Collaborate effectively with cross-functional teams, leveraging diverse technology skills and perspectives to proactively identify and address technology development/delivery related challenges across project phases, driving insights and solutions to ensure successful project delivery.
• Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Assure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.
• Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
• Other duties as assigned or requested.

Experience

Required

• 3 years of experience in Information Systems or Technology.

Preferred

• 1 year of experience in Lean/Six Sigma.
• 1 year of experience in Health Insurance or Healthcare Industry.
• Experience with Claude Code or Google Gemini.

Skills

• Analytical Skills.
• Problem-Solving.
• Communication Skills.

Education:

Required

• Bachelor’s degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Preferred

• Master’s degree in Business Administration, Business Management, Information Systems or related field.

TekWissen Group is an equal opportunity employer supporting workforce diversity.