Business Analyst

Remote Jobs; Tewksbury (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Worldwide TechServices is seeking a motivated Business Analyst to liaise with business area members to identify and document challenges and opportunities. You will gather requirements, assist in testing, and support client solutions to ensure satisfaction.

Strong PM skills are a plus as you drive end-to-end results. Candidates should have 2–4 years in BA roles, a relevant degree, proficiency in Excel and SQL basics, excellent communication, and the ability to deliver accurate, timely

Qualifications

• Bachelor's degree in Information Technology or Business Information Systems (or equivalent experience) preferred.
• 2 to 4 years of experience in a Business Analyst role.

Responsibilities

• Partner with business teams to analyze and document requirements.
• Manage projects with project plans, issue lists, and weekly status reports.
• Assist in testing of software and liaise with clients to address issues.
• Define, test and implement reporting for PM, Field Operations, HR, and Finance using standard tools.
• Identify opportunities to improve processes, tools and reporting.

Skills

Excel proficiency

Oral and written communication

Organizational skills

Presentation skills

Customer service skills

Business analysis

Requirements gathering

Education

Bachelor's degree in Information Technology or Business Information Systems

Tools

MS SQL Server

MS Access

MS Office

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Tewksbury, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. WWTS is looking for a motivated and self-directed individual to use their skills to liaison with business area members and owners to identify, define and document business challenges and opportunities. In this role, you will utilize your skills to deal with some very interesting and complex issues. Candidates will work on a team to design and implement comprehensive service call management solutions. This includes, but is not limited to, gathering and documenting requirements, enhancement testing and client support. The candidate will provide support to existing applications and client solutions to ensure high levels of customer satisfaction. As a key resource to others you must maintain a high degree of accuracy along with attention to detail, excellent oral and written communication skills, strong interpersonal skills and the ability to always meet deadlines. The position requires strong project management skills to drive successful end results.

Responsibilities

• Partner with the functional business teams to analyze, clarify and document requirements defining changes to both business and application process
• Candidates will manage projects using project plans, issue lists, and weekly status reports
• Assist in testing of software and work as a liaison to address all client issues
• Define, test and implement reporting for Program Management, Field Operations, Human Resources, and the Finance organization using standard tools and approach
• Identifies opportunities to improve existing process, tools and reporting

Additional requirements may exist if offer of employment is extended

Requirements

• Education and Experience
  • Bachelor's degree in Information Technology or Business Information Systems (or equivalent experience) preferred
  • 2 to 4 years of experience in a Business Analyst role
• Skills
  • Proficient using Microsoft Excel and Office Products
  • SQL query skills using MS Access, SQL Server of other tools desirable
  • Excellent oral and written communication skills
  • Strong organizational skills
  • Excellent presentation skills to all levels of management and clients
  • Excellent customer service skills

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.