Business Systems Support Developer

Virgin Voyages; United States; Hybrid; USD 80,000 - 100,000; Full time

Job summary

Virgin Voyages is seeking a Business Systems Support Developer to join their team in Plantation, FL. The role involves coordinating software testing, analyzing performance data, and improving business processes. Candidates should have 5+ years in systems analysis and expertise in reservation systems like Seaware. The position promises a hybrid work environment, providing flexibility and collaboration opportunities with diverse teams, making it essential for applicants to have strong communication and project management skills.

Qualifications

• 5+ years in business systems analysis, serving as contact between management and team.
• Experience working in travel or hospitality web/reservation systems preferred.
• 6+ years of experience with Seaware and hotel PMS systems.

Responsibilities

• Coordinate testing for software releases and analyze business processes.
• Develop system specifications and manage project timelines.
• Conduct data analysis and perform regular audits on systems.

Skills

Systems analysis

Communication skills

Project management

Team collaboration

Adaptability

Analytical skills

Education

College degree or equivalent

Tools

Agile methodologies

Data analytics

Job description

Overview

The Virgin Voyages Business Systems Support Developer will be a key member of the team and major support for the business in this early stage. This includes coordinating and executing testing for new software releases, collecting, analyzing and reporting system performance data, and performing regular audits on all software applications and hardware used within the operation. You are a Seaware expert in all that is building and rules. You’ll also help introduce other teams to these new systems and help them understand how they work and don’t work, providing guidance along the way.

This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We look forward to meeting you in person during Collaboration Days on Tuesdays, Wednesdays, and Thursdays, with remote days on Mondays and Fridays.

Key Responsibilities

• Serve as a primary point of contact between business units and IT teams, ensuring effective communication and collaboration.
• Oversee the development of system specifications, process flows, and functional requirements to align with business goals.
• Analyze current business processes and systems to identify areas for improvement, recommending new solutions or enhancements.
• Perform demonstrations of system updates and processes.
• Participate in testing for releases and upgrades.
• Support and manage change requests and new initiatives.
• Teach and develop analyst system setup and requirements.
• Create and maintain documentation workflows and technical documentation.
• Lead deployments of new initiatives.
• Ensure project deliverables are on time, within scope, and meet quality standards.
• Manage project timelines and resources as needed.
• Conduct data analysis and reporting to assess system performance and recommend improvements.
• Coordinate and create plans for major updates in the system.
• Maintain sensitivity to confidentiality.
• Act as an ambassador of the Virgin culture.

Qualifications

• College degree or equivalent.
• Experience working in a team environment and with external vendors.
• Travel or hospitality web/reservation system experience preferred.
• 5+ years in business systems analysis with experience working closely with analysts and serving as a point of contact between management and team members.
• 6+ years of reservation systems experience, preferably Seaware and ship PMS systems.
• System administration and business rules configuration.
• Resilient with the ability to adapt to changing priorities and strong influencing skills.
• Enjoys working with diverse teams and bringing a positive, energetic attitude.
• Self-motivated with the ability to work independently and as an excellent team player.
• Strong written and verbal communication skills.
• Project management skills.
• Familiarity with Agile/Scrum methodologies and project management tools.
• Knowledge of databases, software development, and systems integration.
• Familiarity with data analytics and change management principles.

What Matters to Us

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. People should describe you as clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals; we seek to embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.

Virgin Voyages is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Virgin Voyages via email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Virgin Voyages HR/Recruitment will be deemed the sole property of Virgin Voyages. No fee will be paid in the event the candidate is hired by Virgin Voyages as a result of the referral or through other means.