Business System Analyst

Insight Global; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Insight Global in Charlotte, NC seeks a Senior Systems Business Analyst to align technology solutions with business objectives across enterprise systems, focusing on Dynamics 365 F&O and Salesforce integrations. You will own requirements gathering, process analysis, and solution design, leading cross-functional teams on small to mid-sized projects.

As a Lead BSA, you’ll drive system integration initiatives, document business processes, train users, and ensure successful adoption through

Qualifications

• Experience analyzing business processes and defining system requirements.
• Ability to translate business needs into functional/technical specifications.
• Strong stakeholder interviews, workshops, and documentation skills.

Responsibilities

• Serve as liaison between business units and IT to understand processes and gather requirements.
• Lead end-to-end business process reviews to identify gaps and opportunities for automation.
• Translate business needs into specifications for development and integration; support testing and validation.
• Lead small to mid-sized projects and manage timelines, risks, and changes.

Skills

Business Analysis

Requirements Gathering

Process Improvement

Stakeholder Communication

Project Leadership

Cross-functional Collaboration

Tools

Microsoft Dynamics 365 F&O

Salesforce

ERP Systems

Job description

Position: Senior Systems Business Analyst

Location: Charlotte, NC, 5 days a week onsite

Position Overview:

Seeking a dynamic Lead Business Systems Analyst (BSA) to play a critical role in aligning technology solutions with business objectives across our enterprise systems. This role serves as a strategic liaison between IT and business stakeholders to analyze and improve processes, define requirements, and guide system implementations—particularly those integrating with Microsoft Dynamics 365 Finance & Operations (F&O) and Salesforce platforms. As a Lead BSA, you’ll take ownership of requirements gathering, business process analysis, solution design, and systems integration initiatives. You’ll lead small to mid-sized projects, contribute to larger enterprise projects, and collaborate cross-functionally with both business and technical teams to deliver high-impact solutions.

Major Duties and Responsibilities:

Business Analysis & Process Improvement

• Serve as the primary liaison between business units and IT to understand processes, gather requirements, and recommend solutions.
• Lead end-to-end business process reviews to identify gaps, inefficiencies, and opportunities for automation or optimization.
• Conduct stakeholder interviews, workshops, use-case creation, and documentation of business and system requirements.

Solution Design & Implementation

• Translate business needs into functional and technical specifications for application development and system integration.
• Collaborate with development and QA teams to support solution design, testing, and validation activities.
• Support change management, user training, and deployment strategies to ensure successful adoption.
• Lead small to medium-scale projects independently; contribute to larger projects under program managers.
• Track and manage project deliverables, timelines, risks, and issues, ensuring alignment with business objectives.
• Ensure thorough documentation of project activities and changes throughout the lifecycle.

Systems Integration & Support

• Support and enhance integrations between internal systems and ERP (Microsoft Dynamics 365 F&O), Salesforce, and other applications across the company.
• Identify and support automation opportunities across applications and business processes.
• Provide post-implementation support, including troubleshooting, incident resolution, and continuous improvement.

Documentation & Communication

• Develop business process documentation, user guides, training materials, and standard operating procedures.
• Communicate effectively with cross-functional teams, leadership, vendors, and consultants.

Core Competencies:

• Problem solving and analytical thinking
• Detail-oriented and committed to delivering high-quality work.
• Teamwork
• Excellent communication and interpersonal skills
• Ability to adapt to new technology
• Strong organizational skills and ability to establish priorities