Business Systems Quality Assurance Manager

Department of Administrative and Financial Services; United States; In loco; USD 67.000 - 95.000; Tempo pieno

Descrizione del lavoro

Maine Revenue Services in Augusta is seeking a managerial professional to direct changes to complex revenue processing systems. You will oversee a team of configuration members, participate in system configuration, and coordinate with stakeholders to address problems and implement solutions.

The role requires extensive experience in project management and systems analysis, with supervisory responsibilities and a focus on performance measurement, quality controls, and timely, compliant delivery

Competenze

• Eight-year combination of education, training, and/or progressively responsible professional experience in project management, systems analysis, business analysis, or related field.
• Experience includes at least two years supervising teams and/or units.
• Ability to develop and implement business plans and performance measures.
• Knowledge of systems development life cycles and quality assurance.

Mansioni

• Oversees and manages a team of configuration members, including training and performance management.
• Oversees development and integration of performance measures and tests system improvements.
• Maintains quality control standards, processes, and resource priorities.
• Collaborates with vendors, project teams, managers, and stakeholders to deliver solutions.
• Oversees analysis, development, and testing of MRS systems.
• Ensures data integrity and compliance with IT requirements.

Conoscenze

Project management

Systems analysis

Business analysis

Leadership

Communication

Risk assessment

Quality assurance

Strategic planning

Formazione

Eight year combination of education and experience

Experience supervising teams/units

Descrizione del lavoro

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

Department of Administrative Services Maine Revenue Services Opening Date: October 28, 2026 Closing Date: November 12, 2026 Grade/ Admin Unit: 28/Supervisory Job Class Code: 0386 Salary: $66,560.00 - $94,515.20 Annually Position Number: 016303827 Location: Augusta Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

JOB DESCRIPTION:

This is professional services work of a managerial nature that directs and oversees activities related to implementing changes to complex revenue service processing systems in Maine Revenue Services’ Systems Operations Division. The primary responsibilities of this position will be to provide managerial oversight to a team of configuration members as well as complete required system configuration when necessary. The position will work collaboratively with and facilitate timely communication with configuration specialists, managers, vendors, project teams, business owners, executive sponsors, and other stakeholders to discuss problems, correct plans, and implement organizational solutions. Must be able to participate on or lead a small team and establish and maintain effective working relationships. Work is performed under limited supervision.

REPRESENTATIVE TASKS:

• Oversees and manages the work of a team of configuration members, including providing training and completing performance management functions.
• Oversees the development and integration of performance measures into MRS business processes, and tests system improvements in order to administer and monitor system changes.
• Maintains quality control standards, business definitions, procedures, controls, operational needs, and resource priorities in order to maintain system operational requirements.
• Collaborates with MRS Production Support management in the development of business plans, quality controls, and complex documents in order to ensure proper delivery of program services and product deliverables.
• Oversees the configuration team’s analysis, development, and testing of MRS systems.
• Ensures the validation of systems and application changes in order to maintain data integrity, comply with quality assurance standards and IT requirements, and meet business needs.
• Collaborates with vendors, project teams, managers, and IT personnel to discuss problems, correct plans, and implement organizational solutions.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Knowledge of principles, methods, and techniques used to analyze and develop functional and organizational infrastructure requirements.
• Knowledge of applicable state and federal laws, rules, and regulations.
• Knowledge of current business and management systems, methods, and processes.
• Knowledge of quality assurance principles, risk assessment, and risk mitigation principles and methods.
• Knowledge of systems development life cycles used to plan, develop, implement, operate, and maintain information systems.
• Knowledge of computerized applications used in accounting systems.
• Knowledge of organizational procedures, workflow, and functions.
• Knowledge of staff training and development techniques.
• Ability to develop evaluation and monitoring systems.
• Ability to design, implement, and direct multiple projects.
• Ability to communicate and influence the behavior and thinking of individuals.
• Ability to develop and instill a variety of best practices.
• Ability to establish and maintain effective working relationships.
• Ability to manage multiple complex, diverse, and concurrent activities.
• Ability to organize work, set priorities, and determine resource requirements.
• Ability to assess, identify, and respond to employee training needs.
• Ability to write technical reports and documents.

MINIMUM QUALIFICATIONS:

An eight (8) year combination of education, training, and/or progressively responsible professional experience in project management, systems analysis, business analysis, or related field that demonstrates a thorough knowledge of systems improvement and project management concepts and the ability to develop and implement business plans. Experience must include at least two (2) years supervising teams and/or units.

All job candidates applying for Maine Revenue Services’ positions will be subject to a tax clearance check. To be selected for a position, all returns must be filed, and tax liabilities must be paid in full. The results of the tax clearance check will be documented as part of the selection process. For all candidates not currently employed at Maine Revenue Services: State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check.

Benefits of working for the State of Maine:

Benefits of working for the State of Maine: No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan – The State of Maine contributes 14.06% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre‑tax to help pay for out‑of‑pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non‑birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre‑tax funds for retirement in a MaineSaves 457(b) account through payroll deductions. State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

If you're looking for a fulfilling career that allows you to serve the public and make a difference, consider working with Maine State Government! Our departments boast an array of professions, including attorneys, biologists, correctional officers, equipment operators, engineers, human resources professionals, information technology experts, law enforcement officers, nurses, park rangers, social workers, and transportation workers. With more than 100 agencies, boards, and offices, Maine State Government is the perfect place to explore various industries and interests. Whether you're interested in finance or forestry, there's an opportunity for you to help make Maine an even better place to live.