Business Systems Manager

The Chronicle Of Higher Education, Inc.; Atlantic Mine (MI); On-site; USD 85,000 - 110,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is seeking a Director of Enterprise Application Services to implement Data Governance initiatives. This role supervises a team of analysts, provides operational support for core administrative systems, and engages in various data-related tasks, from reporting to training.

Candidates should hold a Bachelor’s degree and have a minimum of 4 years’ professional experience in a similar role. The position requires strong interpersonal and communication skills as well as the ability to work effectively with diverse groups.

Qualifications

• Minimum 4 years’ experience in an application support role as a business systems analyst.
• Professional experience writing SQL and generating reports.
• Experience supervising teams is desirable.

Responsibilities

• Supervise a team of Business System Analysts.
• Chair the Data Stewardship Council for data governance.
• Create queries, reports, and visualizations using software tools.
• Assist in application configuration and data loads.
• Provide support outside regular business hours when needed.

Skills

Excellent interpersonal skills

Effective communication

Problem-solving skills

Ability to work with diverse groups

Education

Bachelor’s degree or equivalent experience

Tools

SQL

ERP systems

WebFOCUS

Job description

Title: Director, Enterprise Application Services

Summary

This position is responsible for implementing Data Governance initiatives, supervising a team of Business System and Intelligence Analysts, and providing operational support for core administrative systems including understanding university business processes, documenting procedures, training, data loading, bulk email communications, report writing, data visualization, and system access requests.

Responsibilities and Essential Duties

• Supervisor responsibilities for a team of Business System and Intelligence Analysts.
• Chair the Data Stewardship Council and support the institution’s pursuit of data governance.
• Create and execute queries, reports, and data visualizations using campus software reporting tools (including WebFOCUS and SQL).
• Generate bulk email communications.
• Process data loads.
• Assist in application configuration/setup for new software.
• Develop guidelines, test plans, training, and documentation for supported software and associated business processes.
• Review questions/issues with supported software and determine if the software is working as intended; follow up with vendors and campus partners.
• Assist in testing new releases.
• Provide periodic support outside of regular business hours, including evenings and weekends.
• Work independently and as part of a team.
• Process access requests for core administrative systems.
• Other duties as assigned.
• Commit to learning about continuous improvement strategies and applying them to everyday work; actively engage in university continuous improvement initiatives.
• Apply safety‑related knowledge, skills, and practices to everyday work.

Required Education, Certifications, Licensures

Bachelor’s degree or equivalent experience from which comparable knowledge and abilities can be acquired.

Required Experience

• Minimum 4 years’ professional experience in an administrative application support role as a business systems analyst or similar responsibilities.
• Professional experience writing SQL.
• Relevant experience writing reports.

Desirable Education and/or Experience

• Experience supporting an ERP system.
• Experience working in higher education.
• Experience with Data Governance.
• Experience supervising people.

Required Knowledge, Skills, and/or Abilities

• Excellent interpersonal skills related to complex IT topics.
• Ability to effectively communicate with technical and non‑technical audiences at all levels through written and verbal communication with attention to detail.
• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups.
• Demonstrated commitment to contribute to a safe work environment.

Desirable Knowledge, Skills, and/or Abilities

• Strong problem‑solving skills.
• Demonstrated success in or potential future contributions to working with persons with a wide variety of backgrounds and viewpoints.

Work Environment and Physical Demands

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. The noise level is usually low to moderate.

Required Training and Other Conditions of Employment

Every employee is required to complete the following university trainings:

• Employee Safety Overview
• Anti‑Harassment, Discrimination, Retaliation Training
• Annual Data Security Training
• Annual Title IX Training

Equal Opportunity Statement

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.