Business Systems & Data Analyst

Knoxville Utilities Board; Knoxville (TN); On-site; USD 65,000 - 85,000; Full time

Job summary

Knoxville Utilities Board (KUB) seeks a Business Analyst to turn data into decisions, driving innovation and enhancing the customer experience across utility operations. The role leverages enterprise data from customer, operations, geographic, and meter datasets to create meaningful metrics, reports, and automated insights.

You will collaborate on enterprise technology projects, supporting system enhancements through testing, documentation, and project coordination.

Qualifications

• Bachelor’s degree in data analytics, business, information systems, or related field

Responsibilities

• Turn data into decisions to improve business performance and customer experience.
• Support system enhancements, upgrades, and replacements through testing, documentation, automation, and coordination.
• Partner with management and cross-functional teams to identify business needs and deliver innovative solutions.

Skills

Verbal communication

Written communication

Analytical skills

Project management

Organizational skills

Education

Bachelor’s degree in data analytics or related field

Tools

Microsoft Office Suite

SQL

Python

Power BI

Job description

Classification: Business Analyst

Work Hours: 40+ hours / week: M – F

About KUB:

KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 520,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.

About the Role:

Turn Data Into Decisions. Drive Innovation. Make an Impact. Leverage data from KUB’s enterprise IT systems—including customer, utility operations, geographic, and meter data to uncover insights that improve business performance and enhance the customer experience. Use data analytics and visualization tools to transform complex information into meaningful metrics, automated solutions, reports, and actionable insights that drive smarter decisions across the organization.

Contribute to enterprise technology projects by supporting system enhancements, upgrades, and replacements through testing, documentation, automation, and project coordination. Partner with management and cross-functional teams to identify business needs, prioritize information requirements, streamline processes, and deliver innovative solutions that create value for both internal and external customers.

Qualifications

Physical Requirements:

Sedentary Work – Exerting up to 10 pounds of force occasionally, and / or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Physical demands for a specific position within this classification may vary and/or exceed those demands described above.

Minimum Requirements:

Bachelor’s degree in data analytics, business, information systems, or another related field from an accredited four-year college or university

One to three (1-3) years of experience in a related field

Strong verbal and written communication skills

Strong analytical, project management, and organizational skills

Ability to work independently on projects and complete them in a timely manner

Experience and proficiency with the Microsoft Office Suite

Valid driver’s license

Please note that due to job responsibilities, KUB does not provide immigration sponsorship for and/or based on this position.

Preferred Requirements:

Experience with relational databases, including writing SQL statements

Experience with data analytics tools, such as Python and MS Power BI

Knowledge of the utility industry

Selection Process

About the Selection Process:

Phase 2 – Experience, training, and education evaluation

Phase 3 – Interview with department representatives

Phase 4 – Written, performance, and behavioral exercises

Phase 5 – Background Investigation

Phase 6 – Physical assessment and/or drug screen*

*KUB is part of the Tennessee Drug Free Workplace Program

If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.

Knoxville Utilities Board is an Equal Opportunity Employer