Business Systems & Data Analyst

Knoxville Utilities Board; Knoxville (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

Knoxville Utilities Board is seeking a Business Analyst to turn data into decisions and drive innovation. You will leverage enterprise data to uncover insights, develop reports, and deliver actionable metrics that enhance the customer experience.

This role partners with management and cross‑functional teams to identify business needs, prioritize information, and deliver data-driven solutions that create value for internal and external customers.

Qualifications

• Bachelor’s degree in data analytics, business, information systems or related field.
• 1–3 years of related experience in analytics or business roles.
• Strong verbal and written communication skills.
• Analytical mindset with project management and organizational abilities.
• Ability to work independently and meet deadlines.
• Proficiency with Microsoft Office Suite.
• Valid driver's license.

Responsibilities

• Turn data into decisions by analyzing enterprise data for insights.
• Create reports and dashboards to improve business performance.
• Support system enhancements and coordinate projects with cross‑functional teams.
• Collaborate with management to identify business needs and streamline processes.

Skills

Communication skills

Analytical skills

Project management

Organizational skills

Education

Bachelor's degree in data analytics

Tools

Microsoft Office Suite

Job description

Classification:

Business Analyst

Work Hours:

40+ hours / week: M - F

About KUB:

KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 520,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.

About the Role:

Turn Data Into Decisions. Drive Innovation. Make an Impact. Leverage data from KUB’s enterprise IT systems—including customer, utility operations, geographic, and meter data—to uncover insights that improve business performance and enhance the customer experience. Use data analytics and visualization tools to transform complex information into meaningful metrics, automated solutions, reports, and actionable insights that drive smarter decisions across the organization.

Contribute to enterprise technology projects by supporting system enhancements, upgrades, and replacements through testing, documentation, automation, and project coordination. Partner with management and cross-functional teams to identify business needs, prioritize information requirements, streamline processes, and deliver innovative solutions that create value for both internal and external customers.

Physical Requirements:

Sedentary Work - Exerting up to 10 pounds of force occasionally, and / or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Physical demands for a specific position within this classification may vary and/or exceed those demands described above.

Minimum Requirements:

• Bachelor’s degree in data analytics, business, information systems, or another related field from an accredited four-year college or university
• One to three (1-3) years of experience in a related field
• Strong verbal and written communication skills
• Strong analytical, project management, and organizational skills
• Ability to work independently on projects and complete them in a timely manner
• Experience and proficiency with the Microsoft Office Suite
• Valid driver's license

Please note that due to job responsibilities, KUB does not provide immigration sponsorship for and/or based on this position.

Preferred Requirements:

• Experience with relational databases, including writing SQL statements
• Experience with data analytics tools, such as Python and MS Power BI
• Knowledge of the utility industry

Knoxville Utilities Board is an Equal Opportunity Employer