Business Process Analyst

NetApp, Inc.; Morrisville (NC); Hybrid; USD 100,000 - 150,000; Full time

Job summary

NetApp, Inc. is seeking a Senior Business Analyst to join a techno-functional team responsible for design, development and deployment of solutions for Quote to Cash processes.

You will work with stakeholders and IT to ensure alignment of technology with business goals and manage requirements across projects. You will lead analysis, design, testing, and enablement activities, collaborating with Oracle CPQ, Oracle ERP, Salesforce and Jira, while driving process improvements and automation

Qualifications

• Bachelor’s degree required; MBA or equivalent advanced degree a plus
• 8+ years of strong working experience and in-depth understanding of Core ERP and CPQ functions as well as related Processes
• Experience working with Oracle, Salesforce, DevOps, and Jira as a business analyst
• Ability to elicit requirements and design detailed process flows that can capture User, Data and Systems flows in Visio, Lucid Chart, etc.
• Experienced in analyzing and supporting new requirements on Quote to Invoice process flow
• Strong history of user support and defect triage from a business focus to support technical fixes
• Oracle upgrade or Implementation experiences is preferred
• Strong Understanding of project Planning and RCA Processes
• Solid Understanding of Various Cloud types i.e., IAAS, PAAS and SAAS
• Must have solid Understanding of Private Cloud ecosystem solution approaches. Private cloud or Hybrid cloud solution enablement or implementation for business solutions is an added advantage
• Working Experience with Oracle CPQ and how it interacts with Oracle ERP
• Ability to work cross functionally to support Major Milestones and Key Initiatives. Along with a team player, individual contributor with good communication is a must.

Responsibilities

• Lead and deliver business requirements in the form of projects, programs and individual enhancements
• Collaborates with end users to understand new system requirements and existing capabilities
• Work closely with technology delivery and development teams to ensure requirements are met in a user-friendly format
• Triage system bugs or enhancement requests to derive prioritization and alignment with objectives
• Facilitate User Acceptance Testing for new requirements, enhancements or bug fixes
• Assist with resolving business escalations during enhancements and project implementations
• Partner with stakeholders to document solution options and high-level design
• Review feedback from stakeholders to identify opportunities for automation and process improvements

Skills

Core ERP & CPQ

Quote to Cash

Oracle CPQ

Salesforce

Jira

DevOps

Business analysis

Requirements elicitation

Process mapping

Cross-functional collaboration

Education

Bachelor’s degree

MBA or equivalent

Tools

Oracle CPQ

Oracle ERP

Salesforce

Visio

LucidChart

Jira

Job description

Job Summary

As a Senior Business Analyst, you will work as part of a highly techno-functional team of professionals who are responsible for overall process and system design, development, and deployment of sustainable technical and application solutions to meet business requirements. Strong organizational skills, technical expertise and attention to detail are key in this role.This is the business domain and technology subject matter expert for the business domain they represent and are expected to have a thorough understanding of the business process and technical solutions required for the Quote to Cash teams.

Essential Functions:

As a Senior Business Analyst, you have responsibility for the overall Business Analysis, design, and support of system solutions for our internal Quote to Cash teams to address their business needs. You will also work with management and cross-functional peers on long-range projects requiring creative solutions.

Job Requirements

• Have a solid understanding of the business process that supports Quoting, PO and Order Management functions within a technical company.
• Be a business minded representative that engages both within IT and with business unit stakeholders to ensure alignment of technology solutions with business goals.
• Collaborates with end users to understand both new system requirements as well as existing capabilities, and their impact on process and policy.
• Work closely with technology delivery and development teams to ensure business requirements are delivered in a user-friendly format.
• Lead and deliver business requirements in the form of projects, programs and individual enhancements.
• Triage system bugs or enhancement requests to derive both prioritization and alignment with corporate objectives.
• Facilitate User Acceptance Testing for any new requirements, enhancements or bug fixes with the requesting business teams.
• Assists with resolving business escalations during both enhancements and project implementations, assisting with overcoming technical difficulties in alignment with our technical team.
• Partners with business stake holders and cross functional teams to create and document solution options and high-level design related to functional and non-functional requirements.
• Reviews feedback from business stakeholders, cross functional teams, Support Managers, and data they personally collect to identify and advocate for continuous improvement in the business domain or technology, including automations, process changes, or lifecycle management.

Qualifications

• 8 + Years of strong working experience and in-depth understanding of Core ERP and CPQ functions as well as related Processes.
• Business Process expertise on End-to-End Quote to Invoice life cycle.
• Experience working with Oracle, Salesforce, DevOps, and Jira as a business analyst.
• Ability to elicit requirements and design detailed process flows that can capture User, Data and Systems flows in Visio, Lucid Chart, etc.
• Experienced in analyzing and supporting new requirements on Quote to Invoice process flow.
• Strong history of user support and defect triage from a business focus to support technical fixes.
• Oracle upgrade or Implementation experiences is preferred.
• Strong Understanding of project Planning and RCA Processes.
• Solid Understanding of Various Cloud types i.e., IAAS, PAAS and SAAS.
• Must have solid Understanding of Private Cloud ecosystem solution approaches. Private cloud or Hybrid cloud solution enablement or implementation for business solutions is an added advantage.
• Working Experience with Oracle CPQ and how it interacts with Oracle ERP.
• Ability to work cross functionally to support Major Milestones and Key Initiatives. Along with a team player, individual contributor with good communication is a must.

Education

• Bachelor’s degree required; MBA or equivalent advanced degree a plus

The target salary range for this position is $100,300 - 149,600 USD.The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.