Business Process Lead

NetApp; Morrisville (NC); Hybrid; USD 130,000 - 166,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Retirement Plans

Paid Time Off

Performance-Based Incentives

Job summary

A technology company in Morrisville, NC is seeking a skilled professional to join their Business Transformation Office. This role involves driving sophisticated, multi-functional efforts that enhance business processes and capabilities. The ideal candidate will have at least 8 years of experience in Go-to-Market processes, excellent analytical, and communication skills, and the ability to collaborate across teams. A hybrid working model is offered, with competitive salary and benefits.

Qualifications

• Minimum of 8 years of related experience with a bachelor’s or master’s degree.
• Experience in Go-to-Market processes & capabilities.
• Deep knowledge of sales processes, including Opportunity Management and Customer Success.

Responsibilities

• Understand NetApp’s operating model and objectives.
• Analyze processes and recommend improvements.
• Act as trusted advisor to key business leaders.
• Collaborate with IT to implement system solutions.

Skills

Business analysis

Communication skills

Operational excellence

Cross-functional collaboration

Education

Bachelor's degree

Master's degree

Tools

Salesforce Sales Cloud

Job description

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins.

Job Summary

The Business Transformation Office (BTO) team is a results‑oriented, innovative team within Go-to-Market Revenue Operations. Working alongside other leaders and teammates you will drive sophisticated, multi‑functional efforts that support and enhance NetApp’s worldwide business processes and capabilities as we continue to pursue sales excellence. You will utilize your strong consultative approach and functional process expertise to drive a portfolio of deep change that meets the business needs. You will help NetApp craft business capabilities and strategies by analyzing complex business processes end‑to‑end, making design recommendations to optimize performance, and supporting the execution of programs to realize our future‑state. You will also be responsible for facilitating meetings and workshops to drive program deliverables and outcomes.

Our business process leads are strategic thinkers with excellent business insights and enjoy translation of strategy into execution. They are curious about problems and understanding how everything works, and advocate for operational excellence. They work with cross‑functional teams across the enterprise to define end‑to‑end value streams, align on organizational effectiveness strategies, develop differentiating capabilities, reinvent organizational and operating models, and take full advantage of technology. Working as trusted advisors you will partner with Business and IT teams to deliver business outcomes.

Job Responsibilities

• Understand NetApp’s operating model and commercial objectives and how they translate into the need for efficient, standardized, scalable business processes, organizational structures, and operations.
• Analyze existing processes, leveraging different techniques and methods, including documentation of existing flows, recommending process improvements to address key priorities and transformational objectives.
• Leverage expertise in industry best practices, policies, procedures, data analysis to land insights to further scale the business.
• Drive with customer experience and sales excellence top of mind.
• Lead the design of "to be" processes and work with experts to stay aligned with business stakeholders, users, and technical teams.
• Act as trusted advisor to key business leaders and team members.
• Proactively work with IT to define and implement system solutions—execute in an agile delivery model.
• Collaborate with the business and change management teams to ensure business readiness and transfer knowledge for any new process/system.
• Ensure baseline metrics and KPIs are understood and drive future state measurement and management systems for operational health and success metrics.

Requirements

• Minimum of 8 years of related experience with a bachelor’s degree; or 8 years and a master’s degree.
• Experience and expertise across end‑to‑end business cycles, with operational experience in Go-to-Market processes & capabilities.
• Possess deep knowledge in Go-to-Market (Direct & Channel), Sales processes & capabilities such as Opportunity Management, Deal Registration, Renewals Process, Install Base Selling & CSM (Customer Success) processes and subscription business model.
• Experienced with agile software delivery frameworks in efforts to automate, improve, or redesign business processes and a solid understanding of enterprise systems such as Salesforce Sales Cloud, Install base systems & any Customer success platforms.
• Ability to work with cross‑functional groups and executive level stakeholders.
• Strong business point of view and excellent communication skills, both written and verbal.

Compensation

The target salary range for this position is 130,000 – 166,000 USD. The salary offered will be determined by the candidate’s location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance‑Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in‑office and/or in‑person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You’ll Thrive at NetApp

At NetApp, you won’t wait for the perfect moment—you’ll make it. The early planning, the extra thought, the bold idea that turns good into great: That’s how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise‑grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our Culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you’re ready to innovate, rise to the challenge, and own every moment—make your next move your best one. Apply now.