Business Systems Analyst / Scrum Master (MRO Domain)

Accord Technologies Inc; East Hartford (CT); On-site; USD 95,000 - 130,000; Full time

Job summary

Accord Technologies Inc. is seeking a Senior Business Systems Analyst / Scrum Master to support an enterprise MRO application. The role blends business analysis across planning, repair, sourcing, and supplier management with hands-on Scrum leadership, onsite in East Hartford, CT.

Mandatory hands-on MRO domain experience is required; Agile/Scrum alone is not enough. You will map AS-IS/TO-BE processes, craft functional specs, user stories, acceptance criteria, KPIs and dashboards, and drive UAT

Qualifications

• Mandatory: Hands-on MRO domain experience is required.
• Agile/Scrum experience alone is not sufficient.
• Experience across planning, repair, sourcing, and supplier management.
• Knowledge of enterprise workflow platforms (Webcon or similar) is a plus.

Responsibilities

• Gather and document business requirements across planning, repair, sourcing, and supplier management.
• Analyze and map AS-IS/TO-BE MRO processes to support digital transformation initiatives.
• Create functional specifications, user stories, acceptance criteria, workflow logic, KPIs, and dashboard requirements.
• Validate business rules, data definitions, and operational metrics with SMEs.
• Collaborate with engineering, data science, and business teams to ensure successful implementation.
• Lead UAT planning, testing, defect resolution, and production readiness.
• Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives while removing delivery impediments.

Skills

MRO domain

Agile Scrum

Business analysis

Jira

User stories

UAT

KPIs

Dashboards

Stakeholder management

Process mapping

Tools

Webcon

Job description

Business Systems Analyst / Scrum Master (MRO Domain)

Location: East Hartford, Connecticut - Onsite

Visa: USC/GC

Position type: FTE

We are seeking an experienced Business Systems Analyst / Scrum Master to support the development of a critical enterprise application focused on MRO (Maintenance, Repair & Overhaul) operations.

Mandatory: Hands-on MRO domain experience is required. Agile/Scrum experience alone is not sufficient.

Key Responsibilities

• Gather and document business requirements across planning, repair, sourcing, and supplier management.
• Analyze and map AS-IS/TO-BE MRO processes to support digital transformation initiatives.
• Create functional specifications, user stories, acceptance criteria, workflow logic, KPIs, and dashboard requirements.
• Validate business rules, data definitions, and operational metrics with SMEs.
• Collaborate with engineering, data science, and business teams to ensure successful implementation.
• Lead UAT planning, testing, defect resolution, and production readiness.
• Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives while removing delivery impediments.

Required Skills

• Strong Business Analysis experience with MRO, Repair Operations, Maintenance Planning, Supply Chain, Supplier Management, Inventory Optimization, and Demand Planning.
• Experience in Digital Transformation, Process Reengineering, Process Mapping (AS-IS/TO-BE), and Workflow Automation.
• Strong knowledge of Agile/Scrum, Jira, User Stories, UAT, KPIs, Dashboards, and stakeholder management.
• Experience with enterprise workflow platforms (Webcon or similar) is a plus.