Business Systems Analyst - Salesforce (Remote)

Splunk; Orlando (FL); Remote; USD 86,000 - 119,000; Full time

Job summary

Join a forward-thinking company as a Business Systems Analyst, where your expertise in Salesforce will help transform the Sales and Go-to-Market strategy. In this role, you'll collaborate with leadership and various business partners to design, build, and maintain the Salesforce platform. Your analytical skills will be crucial in assessing user requirements and enhancing productivity. This innovative firm values diversity and inclusion, offering a supportive environment where you can thrive while making a significant impact. If you're passionate about using technology to drive business success, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Flexible Working Arrangement

Qualifications

• 5+ years of experience with Salesforce and complex solutions.
• Deep understanding of B2B sales and support processes.

Responsibilities

• Analyze business processes and recommend improvements.
• Enhance Salesforce for customer support and success teams.

Skills

Problem Solving

Critical Thinking

Analytical Skills

Interpersonal Skills

Self-training

Tools

Salesforce

Salesforce.com

Job description

Business Systems Analyst - Salesforce (Remote)

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Role Summary

As Business Systems Analyst you will play a key role within the Sales and Go to Market strategy at Cisco. This includes working closely with leadership and internal customers as we transform our go-to-market capabilities. Working cross functionally with a broad set of business partners, you will use keen business process understanding, appreciation for simplicity and quality, critical thinking, and a bit of elbow grease to craft holistic solutions that meet business and technology objectives while furthering Cisco’s long range goals.

You will be part of the core team that is responsible for designing, building and maintaining the Salesforce platform and related technologies supporting the Customer Support and Customer Success organizations. Come join a collaborative and growing organization where you can make a difference.

What you'll get to do

• Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge.
• Facilitate maintenance and enhancement of the Salesforce.com platform for customer support and customer success teams.
• Drive system enhancement efforts to completion by capturing and assessing user requirements with business partners and provide configuration, development and application support to the teams enabling enhanced productivity, reporting capabilities and collaboration.
• Support efforts to grow the platform through new applications and technology as needed. Explain complex systems and technical topics in a clear, concise manner to others who may have minimal technical knowledge using oral, written and visual presentations.

Qualifications

• 5+ years of experience designing and supporting large scale, technically complex solutions on Salesforce and associated ecosystems, preferably supporting a SaaS business.
• Deep understanding of B2B sales, marketing, and support processes.
• Strong problem solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships.
• Desire to learn and apply new technologies.
• Ability to self-train quickly and pick up new skills.
• Understanding of cloud offerings market space concepts.
• Strong interpersonal skills.

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area: $108,000.00 - 148,500.00 per year.

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts: $97,200.00 - 133,650.00 per year.

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area: $86,400.00 - 118,800.00 per year.

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.