Business Systems Analyst - Salesforce

cccis; Chicago Heights (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

CCC Intelligent Solutions Inc. is seeking a Business Systems Analyst to bridge business needs and IT capabilities, with a strong emphasis on Salesforce—Sales Cloud and related AI features. You will engage stakeholders, map processes, and translate requirements into actionable designs and configurations.

Collaboration with analysts, developers, and business teams is essential to deliver measurable value. Your work includes defining dashboards, enabling data-driven decisions, and guiding adoption

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 5+ years of experience as a Business Systems Analyst or similar role supporting enterprise CRM platforms.
• Strong business acumen with excellent written and verbal communication; ability to present to senior management.
• Salesforce Sales Cloud or Service Cloud experience (5+ years) required; Tableau, CRMA, Agentforce, Prompt Builder, Data Cloud, and certifications are a plus.
• Proficient in verbal and written communication; experience with end-user CRM adoption for Sales, Customer Success, and Revenue Operations teams.
• Insurance industry experience a plus.

Responsibilities

• Facilitate discussions with business groups, translate needs into quantifiable business requirements.
• Define As-Is and To-Be processes, use cases, and plans; build consensus among stakeholders.
• Identify and analyze complex business processes requiring change.
• Serve as liaison between business groups and IT to clarify requirements.
• Collaborate with IT to translate requirements into technical specifications.
• Communicate status of deliverables and timelines; document and elevate issues.
• Perform gap analysis and suggest best-practice solutions.
• Perform some level of Salesforce configurations.
• Identify, document, and prioritize AI use cases across Salesforce data.
• Evaluate Salesforce Einstein, Agentforce capabilities, and AI-enabled features.
• Support discovery, solution design, testing, and adoption of AI-enabled Salesforce features.
• Leverage Tableau and CRM analytics to define reporting and dashboards.
• Track progress, identify risks, and manage constraints.
• Work autonomously and in fast-paced team environments.

Skills

Stakeholder management

Requirements elicitation

Communication

Salesforce experience

Education

Bachelor's degree in Business Administration or related field

Tools

Salesforce Sales Cloud

Tableau

Agentforce

Prompt Builder

Data Cloud

CRMA

Salesforce certifications

Job description

Salary range is:

This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly.We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey.Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The Role

The individual in this position works as a liaison among stakeholders to elicit, analyze, communicate, prioritize, clarify, validate, and document requirements for changes to business processes and systems in support of project/program objectives and scope. The Business Analyst works independently with little to no guidance and is naturally inquisitive and adept in communication, elicitation, facilitation, and modeling techniques.

This individual will play an integral role in various large enterprise projects involving Salesforce. This position will require strong consulting skills, complex solution design, business knowledge and Salesforce expertise.

Key Responsibilities:

• Facilitate discussions with business groups, define their needs and translate these needs into quantifiable business requirements.
• Define current (As-Is) and future (To-Be) scenarios (processes, models, use cases, user stories, plans, and solutions). Work with the team to build consensus among stakeholders to validate and finalize the requirements.
• Identify and analyze simple to complex business processes that require change/improvement.
• Serve as a liaison between business groups and IT development to clarify requirements.
• Collaborate with IT development team to ensure requirements are properly translated into technical specifications that meet the business needs.
• Communicate status of deliverables and timelines to interested parties proactively. Document issues thoroughly and elevate issues appropriately.
• Perform gap analysis of requirements against out-of-the-box application/system functionality and suggest best practices solutions.
• Perform some level of Salesforce configurations.

• Partner with business stakeholders to identify, document, and prioritize custom AI use cases, including agentic workflows that reason across Salesforce data, automate routine decisions, and surface guided next actions for users.
• Evaluate and translate requirements for Salesforce Einstein and Agentforce capabilities, including generative AI, Prompt Builder, record insights, and AI-assisted business process automation.
• Support discovery, solution design, testing, and adoption of AI-enabled Salesforce features with an emphasis on governance, data quality, permissions, and measurable business value.
• Leverage Tableau and CRM analytics capabilities to define reporting requirements, build insight-driven dashboards, enable self-service analytics, and help teams convert trusted data into actionable decisions.
• Track work progress/status; identify risks and constraints, elevate issues as necessary.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and management

Requirements:

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field, or equivalent combination of education and relevant experience.
• Minimum of 5 years of experience as a Business Systems Analyst, Business Analyst, Salesforce Analyst, or similar role supporting enterprise business systems, CRM platforms, or large-scale business transformation initiatives.
• Strong business acumen with excellent oral, written, and presentation skills; demonstrated ability to lead internal and external meetings and confidently present to senior management teams.
• Salesforce Sales Cloud or Service Cloud experience (5+ years) required. Tableau, CRMA, Agentforce, Prompt Builder, Data Cloud, and one or more Salesforce certifications are a plus.
• Proficient in verbal/written communication skills
• Experience interacting with and managing end-user CRM adoption for Sales, Customer Success, and Revenue Operations teams
• Advanced organization and time management skills
• Previous Insurance Industry experience would be a plus

Interview Policy & Privacy Notice:

A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.

About CCC's Commitment to Employees:

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match

• Paid time off

• Annual Incentive Plan Performance Bonus

• Comprehensive health insurance

• Adoption Assistance

• Tuition Reimbursement

• Wellness Programs

• Stock Purchase Plan options

• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, please contact [phone].