Business Systems Analyst - Revenue Cycle

Providence Health & Services; Seattle (WA); On-site; USD 57,597 - 89,420; Full time

Benefits offered by this job

401(k) retirement savings plan with employer matching

Medical, dental, and vision health care benefits

Paid time off

Job summary

Providence Health & Services is seeking a Business Systems Analyst specializing in Revenue Cycle. The role serves as a liaison between revenue cycle operations and information services, optimizing Epic Professional Billing applications and workflows.

Responsibilities include collaborating with teams to resolve system issues, analyzing workflows, and supporting training efforts. The position requires strong communication skills, 5 years of healthcare experience, along with certifications in Epic systems. An attractive benefits package is offered, including a retirement savings plan and health care benefits.

Qualifications

• 5 years progressively more responsible work experience in a health care business office.
• Experience with Claim Edit Rules and Follow Up Rules.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Collaborate with operational users and IS teams to identify and resolve system issues.
• Monitor work queues and reporting to identify trends.
• Provide troubleshooting support for end users.

Skills

Data control functions

Epic Professional Billing

Communication skills

Troubleshooting

Cross-functional collaboration

Education

Bachelor's Degree or equivalent healthcare billing experience

Certification in Epic Resolute Professional Billing Administration I & II

Tools

Anodyne

Reporting Workbench

Clarity

SlicerDicer

Excel

Job description

Business Systems Analyst - Revenue Cycle

Serves as a key liaison between Revenue Cycle operations and Information Services to support the design, optimization, and use of Epic Professional Billing applications and workflows for the Swedish Medical Group (SMG) professional billing team.

This role is highly embedded within operations and partners closely with frontline teams, cross‑functional departments, and leadership to identify workflow and system improvement opportunities.

Responsible for proactively identifying issues within work queues, reporting, and system configuration, and supporting implementation of solutions that improve efficiency, reduce denials, and support accurate revenue capture.

Responsibilities

• Collaborate with operational users and IS teams to identify and resolve system issues
• Monitor work queues and reporting (Anodyne, Reporting Workbench, Clarity, SlicerDicer, Excel) to identify trends and issues
• Analyze workflows and system configuration to identify gaps or inefficiencies
• Translate business needs into system requirements and enhancement requests
• Support optimization of work queues, denial reduction, and charge capture processes
• Provide troubleshooting support for end users
• Support build intake and coordination with IS
• Participate in testing and implementation of system changes
• Contribute to projects including work queue optimization and denial reduction
• Collaborate with leadership and cross‑functional teams
• Develop training materials and job aids
• Understanding or experience with Claim Edit Rules, Follow Up Rules
• Experience with Epic build around claim edits, routing logic, department and provider profile builds
• Work collaboratively across workgroups and meetings to gather and communicate updates, key discussion points, and training needs affecting Revenue Cycle stakeholders
• Facilitate information sharing to promote alignment, support operational readiness, and keep teams informed of process changes, initiatives, and organizational priorities

Required Qualifications

• Coursework/Training: Formal technical training, especially in data resource management principles
• Upon hire: Certification in Epic Resolute Professional Billing Administration I & II, but can be obtained while in position
• 5 years progressively more responsible work experience in a health care business office
• Data control functions

Preferred Qualifications

• Bachelor's Degree, or equivalent education/healthcare billing experience, including formal job training, may be substituted for each year of college not completed. This equivalency is in addition to what is required in the experience section.
• Upon hire: Certification or proficiency obtained in Epic Resolute Professional Billing Claims and Epic Resolute Professional Billing Electronic Remittance
• Strong understanding of work queues, denials, and charge capture
• Ability to proactively identify issues in workflows, reporting, and system build
• Experience using reporting tools (Anodyne, Reporting Workbench, Clarity, SlicerDicer, Excel)
• Ability to translate operational needs into system requirements
• Experience troubleshooting system and workflow issues
• Strong communication and cross‑functional collaboration skills
• Ability to manage multiple priorities in a fast‑paced environment

Benefits

Comprehensive benefits package including a retirement 401(k) savings plan with employer matching, medical, dental, and vision health care benefits, life and disability insurance, paid time off, and additional compensation such as shift differentials and overtime.

Pay range: $41.81 – $64.91 per hour, with potential for additional compensation.

Equal Opportunity Employer

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.