Business Systems Analyst - Remote / Telecommute

Cynet Systems Inc; Cambridge (MA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is looking for a skilled Business Analyst to support IT development projects and operations. Responsibilities include system configuration, troubleshooting, and user training. This role requires problem-solving abilities and attention to detail to meet business needs effectively.

Qualifications

• Demonstrated ability to troubleshoot and solve business issues.
• Experience in system configuration and user support.

Responsibilities

• Provides Tier One and Tier Two production support.
• Translates business requirements into technical specifications.
• Develops test scripts and executes testing.

Skills

Problem solving

Attention to detail

Business systems savvy

Job description

Job Description:

Pay Range: $90hr - $95hr

• Supports IT development projects or operations by performing system configuration, development of technical documentation and presentation materials.
• Engages in user outreach, issues management, research, peer and best practices benchmarking, user provisioning, and end user training.
• Provides Tier One and Tier Two production support, including customer communication, troubleshooting, researching and recommending resolution options, following standard procedures and processes according to established service levels.
• Interviews key stakeholders and end users to analyze business processes and systems needs.
• Translate business requirements into functional and technical specifications.
• Captures use cases, user stories and conceptual process models.
• Meets with customers to field direct requests, discuss requirements and collaborate on solution design including business process and policy related matters where applicable.
• Works with the technical team to make sure that requirements are well understood as part of the software development lifecycle e.g., requirements review, turnover, signoff.
• Develop test scripts and executes testing to ensure new products, enhancements, bug fixes, and patches function as expected and without introducing regression issues.
• Provide functional support during project release go lives, which may include occasional evening or weekend work.
• Assist with general administration, special projects, and performs other related job duties as needed.
• The ideal candidate must demonstrate keen problem solving troubleshooting ability, business systems savvy, and attention to detail.

Additional Details:

• When specific functions and roles moved from ADS, AAD also needed to migrate or create new applications to support these functions and roles.
• As part of this project, a new Securities Gift Manager application is being developed internally and HMC is temporarily paying for an additional business analyst to assist on this project and provide backfill for the Information Systems business analyst who is dedicated to this project.