Business Systems Analyst: Process Improvement & Training

Selene Finance LP; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental & Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Holidays

Company paid Life Insurance

Matching 401(k) Plan

Job summary

Selene Finance LP is seeking a Business Systems Analyst to collaborate with the Technical Product Manager and business units to document, analyze, and implement operational improvements. The role focuses on process automation opportunities and changes to case management systems used in loan servicing.

The successful candidate will conduct impact analyses, assist in cost-benefit studies, and help train end-users while maintaining comprehensive documentation.

Qualifications

• High school diploma or GED required.
• Up to 5 years' related experience and/or training required with residential loan servicing experience and product management experience preferably in default loan servicing.

Responsibilities

• Consult with Technical Product Manager and business personnel to identify, define and document business needs and objectives, current procedures, problems, inputs/outputs, and access levels.
• Conduct change impact analysis and document customer business functions and processes.
• Reviews results of analyses with the Technical Product Manager.
• Assist in identifying opportunities for improving processes through information systems or non-system changes.
• Assist in preparing proposals to develop new systems and/or operational changes.
• Assist in cost-benefit analysis and help execute selected solutions, monitoring milestones and end-user training.
• Track and document changes for specs; write procedures for records and training.
• Act as liaison between end-users, analysts, IT, and others in the analysis, design, testing and maintenance of case management systems.
• Participate in user acceptance testing and testing of new system functionality.
• Provide training and coaching to staff; develop training curriculum.

Skills

Attention to detail

Multi-tasking

Verbal & written communication

Teamwork

Customer service

Good judgment

Education

High school diploma or GED

Tools

Microsoft Office

Sagent Loanserv

Black Knight MSP/IM/PM

Job description

Selene Finance LP is seeking a Business Systems Analyst to collaborate with the Technical Product Manager and business units to document, analyze, and implement operational improvements. The role focuses on process automation opportunities and changes to case management systems used in loan servicing.

The successful candidate will conduct impact analyses, assist in cost-benefit studies, and help train end-users while maintaining comprehensive documentation.