Business Systems Analyst III – Testing and Reporting

First Citizens Bank; Raleigh (NC); Remote; USD 97,000 - 125,000; Full time

Job summary

First Citizens Bank is seeking a remote data analytics professional in the United States to deliver strategic insight into business systems through complex analysis, reporting, and operational activities.

The role acts as a technical expert on system usage and performance, determines business requirements, implements specifications, and monitors compliance. It may involve regression testing in a UAT environment and oversight of junior analysts.

Qualifications

• Bachelor’s Degree + 4 years of experience in Systems Support, Analytics, or Operations Support.
• High School Diploma/GED + 8 years of experience in Systems Support, Analytics, or Operations Support.

Responsibilities

• Data Analysis – Sources, compiles, and interprets data; analyzes data for accuracy and efficiencies.
• Identifying Requirements – Determines system requirements and documents them; ensures compliance through testing and analysis.
• Reporting – Produces advanced reporting based on data analysis, user input, and system testing; identifies patterns and improvements.
• System Support – Provides expert technical support for systems; implements modifications and enhancements; guides on data output.

Education

Bachelor's Degree

High School Diploma or GED

Job description

Overview

This position can work remote from anywhere within the United States.

This position delivers strategic insight into business systems through complex analysis, reporting, and operational activities. Serves as a technical expert on system usage and performance. Determines business requirements and implements appropriate specifications, monitoring for compliance and effectiveness. Assists in identifying and resolving process issues which may involve system testing or development. May involve regression testing in a UAT environment. May oversee the work of less experienced analysts in the work group.

Responsibilities

• Data Analysis – Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
• Identifying Requirements – Determines system requirements and communicates them through the use of specifications, reports, project plans, or other forms of documentation. Identifies issues that affect system processes and assists in correcting. Ensures compliance through testing and analysis.
• Reporting – Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and areas of improvement. May develop process enhancements based on analysis results.
• System Support – Provides expert technical support for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Implements recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on systems and data output.

Qualifications

Bachelor’s Degree and 4 years of experience in Systems Support, or Analytics, or Operations Support OR High School Diploma or GED and 8 years of experience in Systems Support, or Analytics, or Operations Support

This job posting is expected to remain active for 5 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $97,000 and $125,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.