Business Systems Analyst III - IV

Univera Healthcare; Buffalo (NY); Hybrid; USD 71,880 - 129,384; Full time

Benefits offered by this job

Remote work option

Job summary

Univera Healthcare is seeking a Business Systems Analyst to collaborate with stakeholders across the organization, define IT system requirements, and serve as the primary bridge between business and IT. You will gather and document requirements, focusing on functional and non‑functional aspects to support solution architects and development teams.

The role progresses through multiple levels, with advancement based on experience, leadership, and depth of domain knowledge in health plan processes

Qualifications

• Associate degree or 3 years relevant work experience.
• Basic understanding of data flow diagrams/UML or capability matrices.
• Basic data and systems analytics skills.
• Basic experience writing clear, concise requirements or user stories.
• Familiarity with waterfall or agile scrum methodologies; automated testing preferred.
• Intermediate communication skills and MS Office proficiency.
• Ability to prioritize work with minimal supervision.
• Demonstrated analytical approach to providing solutions.

Responsibilities

• Elicit, analyze, specify, and gather requirements from stakeholders.
• Create functional and non‑functional requirements.
• Define scope from business to development in iterative releases.
• Represent liaison between business and IT teams.
• Lead peer reviews and mentor analysts.
• Negotiate with IT resources and external vendors; act as project spokesperson.
• Lead complex projects aligning with business and data strategies.

Skills

SQL

Data analysis

UML / data flow

Requirements gathering

Communication

MS Office

Agile / Scrum

Team collaboration

Education

Associate degree or equivalent

Tools

UML tools

Job description

Job Description

The Business Systems Analyst is a critical role in the delivery of products for Lifetime Healthcare Companies. The analyst collaborates with stakeholders throughout the organization to understand business objectives and define IT system requirements and specifications for the implementation of IT system solutions. The analyst serves as the primary interface between the business and IT teams to gather, document, and analyze all levels of requirements, emphasizing the delivery of functional and non‑functional requirements to solution architects and IT teams. In collaboration with stakeholders, the analyst sets the scope for work items.

Essential Accountabilities

• Collaborates with all stakeholders to elicit, analyze, specify, and gather business, stakeholder, and solution requirements, including assisting with the creation of documented requirements using the organization’s methodology.
• Creates functional and non‑functional requirements based on stakeholder requirements.
• Develops an understanding of the assigned business, application, and data domain.
• Conducts or participates in peer reviews of business, stakeholder, and solution requirements.
• Defines scope as it flows from business stakeholders to development teams in an iterative release process.
• Demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values and adhering to the Corporate Code of Conduct.
• Maintains a high regard for group, member, and agency privacy in accordance with corporate privacy policies and procedures.
• Represents reliable attendance expectations.
• Performs other functions as assigned by management.

Level II – Additional Accountabilities

• Conducts research and systems analysis required to deliver IT system related requirements, including data and cloud technologies.
• Proactively manages changes in scope, identifies potential risks, and works with management and the development team to create recovery plans.
• Works with business stakeholders to identify the minimal viable product (MVP).

Level III – Additional Accountabilities

• Assesses requirements to provide recommendations for improvements.
• Mentors and trains other Business Systems Analysts I/II in various practices and products.
• Is considered a subject matter expert in the assigned business area and data domain.
• Leads complex projects and work efforts to obtain requirements that ensure solutions support the business, enterprise, and data strategies.

Level IV – Additional Accountabilities

• Leads peer reviews with other Business Systems Analysts to assess quality and completeness of requirements.
• Works collaboratively across the organization to identify potential areas for process or implementation improvements.
• Directly negotiates with and acts as a liaison with IT resources, business stakeholders, and external vendors/partners; often serves as a project spokesperson.
• Is considered a subject matter expert across many business areas and data domains.
• Demonstrates leadership in creating requirements while working with multiple levels of management and architects across the enterprise.

Minimum Qualifications

Level I

• Associate degree in Information Technology, Computer Science, Engineering, Business, or related field; or three (3) years of relevant work experience.
• Basic understanding of business flow diagramming tools such as data flow, UML or capability matrices.
• Basic data and systems analytics skills.
• Basic experience writing clear, concise, well‑organized requirements or user stories.
• Basic understanding of waterfall or agile scrum methodologies; familiarity with automated testing preferred.
• Intermediate communication skills: oral presentations, writing, facilitation, elicitation, negotiation, active listening, and positive team dynamics.
• Advanced MS Office knowledge.
• Ability to prioritize work components and define objectives effectively with minimal supervision.
• Demonstrated critical thinking and analytical approach to providing solutions at an intermediate level.
• Ability to work effectively in a team environment.

Level II

• All Level I qualifications.
• Three (3) years of relevant work experience.
• Basic SQL skills with the ability to execute queries, interpret data, and read procedural code.
• Intermediate knowledge of the assigned business, technology, and data domain.
• Intermediate data and systems analytics skills.
• Intermediate experience with business flow diagramming tools such as data flow, UML or capability matrices.
• Intermediate experience in the health plan or healthcare industry, especially in health insurance value chain and processes, preferred.
• Intermediate experience writing requirements or user stories that are clear, concise, and well organized.
• Intermediate experience with waterfall or agile scrum methodologies; familiarity with automated testing preferred.

Level III

• All Level II qualifications.
• Five (5) years of relevant work experience.
• Scrum Master, Product Owner, Business Analyst, or Lean Six Sigma Green Belt certifications preferred.
• Advanced understanding of application and data systems and how they are used in the organization.
• Advanced understanding of common architecture and development best practices.
• Intermediate SQL skills.
• Advanced writing of requirements in various formats, including user stories and Gherkin preferred.
• Advanced facilitation and leadership of Joint Application Requirements (JAR) or similar sessions.
• Advanced experience with business flow diagramming tools such as data flow, UML or capability matrices.
• Advanced experience within an Agile and waterfall environment; Scrum preferred.

Level IV

• All Level III qualifications.
• Seven (7) years of relevant work experience.
• Advanced SQL skills.
• Expert experience writing requirements.
• Advanced data and systems analytics skills.
• Expert experience with business flow diagramming tools such as data flow, UML or capability matrices.
• Expert knowledge of application and data systems in the healthcare industry.
• Expert understanding of common architecture and development best practices.

Physical Requirements

• Ability to complete work in a traditional office environment under fluorescent lighting.
• Ability to orally communicate.
• Must be able to travel across the enterprise.
• Ability to work in a home office for continuous periods of time for business continuity.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Compensation Range(s)

• Level III – Min 71,880 – Max 129,384
• Level IV – Min 87,766 – Max 157,978

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package; other components may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Please note: The opportunity for remote work may be possible for all jobs posted by the Univera Healthcare Talent Acquisition team. This decision is made on a case‑by‑case basis.