Business Systems Analyst II - Innovation

Pasco County, FL; Dade City (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Pasco County seeks a Business Systems Analyst II to join the Innovation Team, advancing AI-enabled applications to improve county services, productivity, and resilience. You’ll participate in project meetings, develop training, and document requirements while coordinating with IT and other departments.

The role emphasizes governance, risk management, and change management in addition to budgeting and cross-team collaboration to turn ideas into implemented projects.

Qualifications

• Requires Master’s or Bachelor’s in business/related field with related work experience, or an Associate degree with years of experience.
• Two nationally recognized certifications may substitute for years of experience.
• Ability to read and interpret ordinances, regulations, grants, and legislation related to applications.

Responsibilities

• Advance innovation, operational efficiency, and security resilience across the county through AI-supported application development.
• Deploy AI and innovative technology products from concept to production operations.
• Coordinate meetings, workshops, and demonstrations; document problems and resolutions for future reference.

Skills

ITIL processes

Change management

Risk management

SLA awareness

Excellent communication

Multitasking

Resource forecasting

Product management liaison

Education

Master’s degree in business or related field

Bachelor’s degree in business or related field

Associate degree + 6 years experience

Two national certifications in related field

Tools

SQL

Power BI

Microsoft 365 (M365)

Cost-benefit analysis tools

Job description

JOIN OUR TEAM AS A BUSINESS SYSTEMS ANALYST II - INNOVATION

Highly responsible business systems analyst works as an integral member of the Innovation Team. Responsible for advancing innovation, operational efficiency, and security resilience across the county through AI-supported application development. Modern work practices and proactive technology evaluation. Performs all activities related to deployment of AI and innovative technology products from initial concept to implementation into production operations. Attends all project meetings, demonstrations, and workshops related to the Innovation Hub projects. Key deliverables are to help the county deliver better services, improve productivity, reduce risks. and responsibly adopt emerging technologies. Assists in the mentoring of junior level BSA personnel and technical engineers in the processes and procedures necessary to deliver quality products on time and within budget. Other duties as assigned.Follows Information Technology best practices when introducing new products into the organization including Risk Management, Change Management, Governance, policies and procedures.

Serves as the customer service liaison with the Information Technology (IT) Department and other County departments and outside agencies regarding procurement, implementation, and maintenance of AI related and innovative technology information management systems. Performs project and technology evaluations, helps to develop solutions using our approved AI solutions and agents, works closely with the overall Innovation Hub team to conduct technology pilots, proof-of-concepts, and training on the technologies. Coordinates project meetings, demonstrations, and workshops related to projects. Participates in the analysis, fact gathering, configuration, implementation, and testing of AI software. Participates in the development of training materials and assists in conducting training and workshops. Documents problems and resolutions for future reference and work with various vendors and in-house staff as required providing acceptable solutions to business needs or problems. Assists with investigating, recommending, installing, and documenting new applications to deploy to production. Gathers and documents department and user requirements for business use cases, analyze requirements, and offer solutions to identified gaps. Manages multiple projects simultaneously and serves as key player on modules of small to medium projects. Performs analytical work and prepare new business practices, policies, procedures, and guidelines in support of various project functions, duties, and subsequent other software applications across various departments and divisions.

• Thorough knowledge of ITIL processes of change management, risk management, SLA's are required.
• Knowledge of project management, various AI platforms and data analysis.
• Knowledgeof data visualization platforms, SQL, Power BI, M365 andcost-benefit analysistools to build business cases.
• The ability to read and interpret ordinances, regulations, grants, and legislation as it pertains to applications and systems.
• Ability to document, plan, develop, procure, implement, apply, and maintain new information management systems according to business policies and practices.
• Ability to budget, monitor, and acquire according to fiscal policy.
• This position requires excellent communication skills and possess the ability to multitask and forecast resource needs.
• This role works closely with product management, application development, and departments along with IT leadership to turn creative ideas into actionable projects.

PHYSICAL SKILLS:

Ability to communicate effectively using verbal, written, and visual communication.

EDUCATION, TRAINING AND EXPERIENCE:

Graduation from any accredited college or university with a Master’s Degree in business or related field with two (2) years experience, or a Bachelor's Degree in business or related field with four (4) years experience, or an Associate degree and six (6) years or related field. Two (2) nationally recognized certifications in a related field may be substituted for years of experience.

LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

Must possess a valid Florida driver's license.

ADA STATEMENT:

A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE:

Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:

All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

VETERANS' PREFERENCE:

Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021