Business Systems Analyst II - Enterprise Services Management

Arthrex GmbH; Naples (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Annual bonus

401(k) plan

Wellness program

Tuition reimbursement

Paid time off

Onsite clinic

Onsite meals

Job summary

Arthrex GmbH in Naples, FL seeks a Business Systems Analyst II for the Enterprise Services Management team. You will shape requirements, lead workshops, and implement Atlassian solutions including Jira Service Management. Strong communication and IT project management skills are essential.

Role focuses on process improvements, training, and ensuring production systems are stable and well-integrated across on-premise and cloud platforms.4

Qualifications

• 2+ years of relevant work experience required.
• Experience supporting, configuring, and/or implementing Service Management Solutions.
• Experience with Jira Service Management strongly preferred.
• Atlassian certifications are a plus.

Responsibilities

• Understand business processes and gather high-quality requirements.
• Lead workshops, configure, test, and implement Atlassian solutions.
• Provide Jira/Confluence administration and user training.
• Support QA, incidents, and change control in IT environment.
• Ensure stability, integration, and data integrity of production systems.

Skills

Jira Service Management

Atlassian tools

Agile methodologies

Communication skills

Customer service

Tools

Jira

Confluence

Test management tools

Job description

Business Systems Analyst II - Enterprise Services Management

Title: Business Systems Analyst II - Enterprise Services Management

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Business Systems Analyst (BSA) II to work on the Enterprise Service Management team within the Information Technology department. The BSA will support project planning, roadmaps, and facilitate business analysis and process improvements with a focus on creating and enhancing Atlassian solutions and integrations, including Jira Service Management projects. The BSA will support project planning, roadmaps, and facilitate business analysis and process improvements with a focus on creating and enhancing Atlassian solutions and integrations, including Jira Service Management projects. The BSA II will lead requirement and design workshops, configure, test, implement, and support solutions built on the Atlassian platform. The BSA II will train users on Jira and Confluence best practices while also supporting general Atlassian administration tasks. Excellent communications, analytical skills, strong technical project management and training skills will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better.

Main Objective:

Responsible for facilitating process improvements engaging business and IT, as well as design and/or configure, analyze, implement, test, and maintain the organization’s on-premise and cloud computing applications.

Essential Duties and Responsibilities:

• Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements.
• Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
• Participate in Application Analysis, Configuration, Testing, Management, and Maintenance in an Enterprise environment, including (where applicable):
  • Access administration and user onboarding.
  • Issue resolution, patching, and performance monitoring.
  • Reliability, backup, disaster recovery, and business continuity.
  • Monitor system logs for unusual activity and escalates or makes recommendations for resolution.
  • Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.
• Support user acceptance testing and user training activities.
• Adhere to the Quality System Procedures and Change Control.
• Lead and/or participate in delivery of projects.
• Provide Application End User support.
• Respond, resolve, or escalation reported incidents.
• Under management direction, may participate as SME for audits.
• Responsible for coordinating application needs from back-end platforms through user interface.
• Ensure stability, integration, and integrity of production systems.
• Complete all QA Non-Conformance and Corrective Actions in a timely manner.
• Participate in assessment of application security and identity management requirements, where applicable.
• Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and manual and automated test cases.
• Understand technical options, limitations, costs, and risks.
• Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalation issues where appropriate.

Additional Duties & Responsibilities:

• Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).
• Follow established methodology for the identification and documentation of business requirements or use cases with acceptance criteria.
• Plan, create, and execute manual test cases.
• Create and maintain application operational and instructional documentation, as necessary.
• Provide Level 2 and Level 3 on-call coverage support.
• Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support.
• Benchmark current and future processes against industry best practices.
• Contribute to the development of roadmaps.
• Support the adoption of solutions by sponsoring business departments.
• Manage projects with limited scope.
• Create functional design documents and other relevant documents maintaining adherence to the software development lifecycle.
• Run automated test scripts.
• Support user acceptance testing.

Specialized Skills:

• Strong experience supporting, configuring, and/or implementing Service Management Solutions is required. Experience in this capacity with Jira Service Management is strongly preferred.
• Atlassian certifications are a plus.
• Excellent communication skills and customer service orientation.
• Professional certification in Agile methodologies is preferred.
• Business Analysis certification (e.g. CBAP) is a plus.
• Fundamental ITIL v4 knowledge is a plus.
• Experience working in projects where multiple functions work in a matrix structure is a plus.
• Experience with test management and automation tools is preferred.
• IT experience in a manufacturing environment preferred (Medical Device manufacturing experience is a plus).

Education and Experience:

• 2 + years of relevant work experience required
• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Time Off
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.