Business Systems Analyst I (Production Support)

Mutual of Omaha; Omaha (NE); Remote; USD 73,068,000 - 80,231,000; Full time

Benefits offered by this job

401(k) plan

Vacation & holidays

Bonus opportunity

Job summary

Mutual of Omaha is seeking a Business Systems Analyst I (Production Support) to join the Prod Support Triage Team. You will respond to routine inquiries, capture information, and escalate issues as needed, delivering quality customer service in a remote-friendly setup while preferring candidates near Omaha, Nebraska.

The role offers a salary range of $25.50–$28.00 per hour with annual bonus potential, plus a 401(k) plan and standard benefits.

Qualifications

• 2+ years of experience in (or Exposure to) business analysis, production support, or similar capacities.
• Understanding of the business and technical processes needed to meet/exceed business objectives including familiarity with Agile/Scrum.
• Ability to organize and deliver tasks and projects in a timely manner.
• A focus on accuracy, responsiveness, and professionalism in day-to-day interactions.
• Ability to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

Responsibilities

• Capture, develop and leverage vital knowledge to create value and enhance organizational performance.
• Communicate and present information effectively across support channels, both through written communications and verbally.
• Build strong understanding of supported systems, workflows, platform functionality, updates, and operational processes.
• Partner with peers, technical teams, and leaders to resolve issues, identify trends, improve documentation, and support better user outcomes.
• Analyze reported issues, apply critical thinking, follow structured procedures, and resolve or escape appropriately.
• Manage incoming tickets with a strong focus on delivering exceptional customer service, while meeting service level agreements.

Skills

Business analysis

Production support

Agile/Scrum

Remote work

Job description

Business Systems Analyst I (Production Support)

Job no: 505186
Work type: Full Time Regular
Location: Remote, Nebraska
Categories: Project Management/Business Analyst

As a Business Systems Analyst supporting our Prod Support Triage Team, you will provide basic customer service or service desk support by responding to routine inquiries, following established procedures, and escalating issues when needed. You will also capture and organize information using established tools, templates, and processes with regular guidance while sharing knowledge within the immediate team.

While remote candidates will be considered, candidates located in or near Omaha, Nebraska are preferred.

WHAT WE CAN OFFER YOU:

Estimated Salary: (levels have variable skills and qualifications)

Business Systems Analyst I: $25.50 - $28.00 / hour, plus annual bonus opportunity.

401(k) plan with a 2% company contribution and 6% company match.

Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.

Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Capture, develop and leverage vital knowledge to create value and enhance organizational performance.


• Communicate and present information effectively across support channels, both through written communications and verbally.


• Build strong understanding of supported systems, workflows, platform functionality, updates, and operational processes.


• Partner with peers, technical teams, and leaders to resolve issues, identify trends, improve documentation, and support better user outcomes.


• Analyze reported issues, apply critical thinking, follow structured procedures, and resolve or escape appropriately.


• Manage incoming tickets with a strong focus on delivering exceptional customer service, while meeting service level agreements.

WHAT YOU’LL BRING:

• 2+ years of experience in (or Exposure to) business analysis, production support, or similar capacities.


• Understanding of the business and technical processes needed to meet/exceed business objectives including familiarity with Agile/Scrum.


• Ability to organize and deliver tasks and projects in a timely manner.


• A focus on accuracy, responsiveness, and professionalism in day-to-day interactions.


• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.


• Ability to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.


• You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.


• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.


• Able to travel occasionally (approximately 5-10% annually) to attend events and in-person meetings (travel reimbursed).

PREFERRED:

• Two or more years of experience in supporting API, EDI and third-party integrations


• Experience working with GSAP, GIFS, and/or FINEOS


• Prior experience working in the insurance industry.

#mutualofomaha

We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements,

If you have questions about your application or the hiring process , Please allow at least one week from time of applying if you are checking on the status.

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