Business Systems Analyst Co-op

Gorilla-Commerce-Hills-Point; Norwalk (CT); On-site; USD 25,000 - 39,000; Full time

Job summary

Gorilla Commerce in Norwalk, CT is seeking a Business Systems Analyst Co-op to support technology and business systems initiatives by gathering requirements, documenting processes, analyzing data, testing enhancements, and supporting cross‑functional projects.

The ideal candidate is a motivated student who is curious, detail‑oriented, organized, and comfortable working with both technical and non‑technical teammates.

Qualifications

• Pursuing a Bachelor's degree in Information Systems, IT, Business Analytics, CS, Engineering, or a related field.
• Interest in business systems, technology operations, project management, data analysis, process improvement, or enterprise applications.
• Strong analytical, problem-solving, organizational, and communication skills.
• Comfortable learning new systems and tools; experience with Excel, Power BI, SQL or other reporting tools is a plus.
• High attention to detail and ability to manage multiple tasks in a collaborative, fast-paced environment.
• Ability to ask thoughtful questions, document information clearly, and follow through on assigned work.
• Previous internship, class project, or hands-on experience with systems, databases, analytics, automation, or business process documentation is a plus.

Responsibilities

• Assist with gathering, documenting, and organizing business requirements for technology projects and system enhancements.
• Support process mapping, workflow documentation, and analysis of current business systems to identify opportunities for improvement.
• Partner with team members and stakeholders to understand business needs, clarify scope, and track open questions, risks, and next steps.
• Assist with testing, troubleshooting, and validating changes across business applications and integrations.
• Gain exposure to applications used across the business, including NetSuite ERP, integrations, Amazon Seller Central, BI tools, and other internal platforms.
• Help prepare project documentation, user guides, testing notes, status updates, and training materials.
• Support data analysis, reporting validation, and issue triage by reviewing system outputs, identifying discrepancies, and documenting findings.
• Participate in team meetings, project discussions, and cross-functional working sessions to learn how technology supports business operations.

Skills

Business systems

Tech operations

Project management

Data analysis

Process improvement

Enterprise applications

Analytical thinking

Communication skills

Education

Bachelor's degree in Information Systems, Information Technology, Business Analytics, Computer Science, Engineering, or a related field

Tools

Excel

Power BI

SQL

Job description

The Role

Reporting to the Technology Team, the Business Systems Analyst Co-op will support Gorilla Commerce's technology and business systems initiatives by helping gather requirements, document processes, analyze data, test system enhancements, and support cross-functional projects. This role is designed for a motivated student who is eager to gain hands‑on experience with enterprise systems, business process improvement, integrations, reporting, and technology operations in a fast-paced environment. The ideal candidate is curious, detail-oriented, organized, and comfortable working with both technical and non‑technical team members.

WhatYou'llDo

• Assistwith gathering, documenting, and organizing business requirements for technology projects and system enhancements.

• Support process mapping, workflow documentation, and analysis of current business systems toidentifyopportunities for improvement.

• Partner with team members and stakeholders to understand business needs, clarify scope, and track open questions, risks, and next steps.

• Assistwith testing, troubleshooting, and validating changes across business applications and integrations.

• Gain exposure toapplicationsused across thebusiness, includingNetSuite ERP, integrations,AmazonSeller Central,business intelligence tools,andother internal platforms.

• Help prepare project documentation, user guides, testing notes, status updates, and training materials.

• Support data analysis, reporting validation, andissuetriage by reviewing system outputs,identifyingdiscrepancies, and documenting findings.

• Participate in team meetings, project discussions, and cross-functional working sessions to learn how technology supports business operations.

Skills &Qualifications

• Currently pursuingaBachelor's degree inInformation Systems, Information Technology,Business Analytics, Computer Science, Engineering, ora relatedfield.

• Interestin business systems, technology operations, project management, data analysis, process improvement, or enterprise applications.

• Strong analytical, problem-solving, organizational, and communication skills.

• Comfortable learning new systems and tools; experience with Microsoft Excel, Power BI, SQL, or other reporting tools is a plus.

• High attention to detail and ability to manage multiple tasks in a collaborative, fast-paced environment.

• Ability to ask thoughtful questions, document information clearly, and follow through on assigned work.

• Previousinternship, class project, or hands‑on experience with systems, databases, analytics, automation, or business process documentation is a plus.