Business Systems Analyst

Hanover Insurance Group, Inc.; Worcester, Northern (MA, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

The Hanover Insurance Group, Inc. is seeking a Business Systems Analyst to design, enhance, and support financial and enterprise systems.

You will bridge business stakeholders and IT, document requirements, and drive solutions that improve efficiency and accuracy. This hybrid/remote role requires 5-8 years of analysis experience, a IT/CS/business degree, and strong skills in data analysis, SQL, and financial systems.

Qualifications

• Bachelor's degree in IT, CS, Business, Finance, or related field required.
• 5-8 years of experience as a Business Systems Analyst or similar role.
• Experience gathering and documenting business and technical requirements.
• Strong analytical, communication, and stakeholder management skills.
• Experience with financial systems, data governance, and integration topics preferred.

Responsibilities

• Partner with business and technology teams to design, enhance, and optimize financial systems.
• Gather and document requirements, analyze processes, and deliver solutions to improve efficiency.
• Serve as liaison between stakeholders, IT, and vendors to ensure solutions meet business needs.
• Lead financial initiatives, support design, testing, deployment, and drive continuous improvement.

Skills

Business analysis

Requirements gathering

Stakeholder management

Process improvement

Data analysis

SQL

Finance knowledge

Education

Bachelor's degree

Tools

Essbase

SmartView

Oracle Cloud Hyperion

SQL

VBA

MS Access

Visual Basic

Job description

We are looking to hire a Buisness System Analyst to join our team. This role is eligible for hybrid or remote.

This is a full time, exempt role.

POSITION OVERVIEW

The Business Systems Analyst (BSA) is responsible for designing, enhancing, and supporting business systems that drive organizational objectives and business outcomes. Serving as a key liaison between business stakeholders and technical teams, the BSA acts as the primary point of contact for system functionality, providing expertise on both business processes and technical capabilities. This role leverages a strong understanding of information systems, business operations, and process improvement to analyze business needs, elicit and document requirements, and support the development and implementation of effective technology solutions. The BSA ensures that business and technical requirements are clearly defined, communicated, and aligned with strategic goals.

IN THIS ROLE YOU WILL

• Partners with business and technology teams to support, enhance, and optimize financial systems that drive business outcomes.
• Gather and document business and technical requirements, analyzing processes, and delivering solutions that improve operational efficiency and support strategic objectives.
• Serve as a key liaison between stakeholders, IT teams, and vendors, ensuring technology solutions align with business needs and enterprise standards.
• Lead financial initiatives, support solution design, testing, and deployment activities, and provide guidance to team members while driving continuous improvement.

WHAT YOU NEED TO APPLY

• Bachelor's degree in Information Technology, Computer Science, Business, Finance, or a related field

• 5-8 years of experience as a Business Systems Analyst supporting complex business and technology initiatives.
• Proven ability to gather, analyze, and document business and technical requirements, collaborate with cross-functional teams, and deliver solutions that drive operational effectiveness.
• Strong analytical, problem-solving, communication, and stakeholder management skills, with experience in data management, data analysis, data integration, and database technologies.
• Experience supporting corporate financial systems and related business processes is preferred, along with strong financial acumen and an understanding of financial planning, forecasting, reporting, and analytics.
• Demonstrated ability to identify process improvement opportunities, influence stakeholders, mentor team members, and translate business needs into scalable technology solutions.
• Strong analytical, problem-solving, and communication skills with expertise in Finance, business process analysis, data governance, and systems implementation
• Experience with financial concepts and analytics tools such as Essbase, SmartView, Oracle Cloud Products (Hyperion), VBA, and SQL is preferred, along with technical development skills in SQL, Essbase Calculation Scripts, Microsoft Access, and Visual Basic.