Business Systems Analyst

Rozgoo; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Cordance is seeking a Business Systems Analyst to own and optimize our CRM and marketing tech stack, starting with HubSpot and expanding to broader business systems. You will translate business needs into actionable requirements, document user stories, and partner with Marketing and Sales Development to deliver scalable, reliable processes.

You will map data movement across CRM, ERP, and the data platform, anticipate downstream impacts, and collaborate with executives to drive cross-functional

Qualifications

• Experience translating business needs into system requirements.
• Ability to document processes and create clear user stories.
• Strong communication with cross-functional teams and leadership.

Responsibilities

• Own the day-to-day administration of HubSpot across CRM and marketing, including campaigns, lists, workflows, lifecycle stages, data management, and new configurations.
• Translate business needs into scalable system solutions and reliable processes for Marketing and Sales Development.
• Build a deep understanding of data flow across CRM, quote-to-cash, ERP, and the data platform; assess downstream impact of changes.

Skills

Requirements gathering

Documentation

Stakeholder communication

User stories

Tools

HubSpot CRM

ERP systems

Data platform

Systems integration

Job description

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.

Position Overview

The Systems & Operations team manages the platforms behind Cordance's go-to-market and back-office operations across our business units. We are seeking a Business Systems Analyst who can do more than administer a single tool. This person will understand how data moves across our systems, anticipate the downstream impact of changes, and translate business needs into clear, actionable requirements. You will begin with ownership of our CRM and marketing technology stack, supporting the systems and processes used by Marketing and Sales Development. Over time, the role will expand into broader business systems ownership and cross-functional initiatives across Cordance.

Key Responsibilities

• Own the day-to-day administration of HubSpot across CRM and marketing, including campaigns, lists, workflows, lifecycle stages, data management, and new configurations.
• Support Marketing and Sales Development teams by translating business needs into scalable system solutions and reliable processes.
• Build and maintain a strong understanding of how data moves across Cordance's systems, including CRM, quote-to-cash, ERP, and the data platform.
• Assess the downstream impact of proposed changes and proactively identify dependencies, risks, or data-quality concerns across connected systems.
• Partner with internal stakeholders, including business-unit presidents, general managers, and functional leaders, to gather requirements and translate them into clear documentation, user stories, and actionable tickets.
• Triage and scope incoming requests, resolve issues within the role's ownership, and route execution work to the appropriate global administration resources.
• Clarify incomplete requests and help stakeholders define the desired business outcome, requirements, and priority before work begins.
• Support system integrations and the onboarding of new business units where initiatives touch the CRM or marketing technology stack.
• Develop and maintain system documentation, operating standards, and SOPs to improve consistency, scalability, and shared knowledge.
• Identify opportunitie