Business Systems Analyst

Milestone Technologies, Inc.

Tampa (FL)

On-site

USD 120,000 - 160,000

Full time

2 days ago

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Job summary

Milestone Technologies, Inc. seeks a Lead Business Systems Analyst to drive the LMS transformation from SumTotal to SAP SuccessFactors Learning. You will serve as the primary liaison between business stakeholders and the LMS implementation team across the program.

The ideal candidate has extensive experience in pharmaceutical/biotech or other GxP-regulated environments, with strong data migration, process transformation, and stakeholder management skills. EST time zone supported.

Qualifications

Bachelor's degree or equivalent in a relevant field.
12+ years of Business Systems Analysis experience.
5+ years in LMS/HRIS/ERP or enterprise platform implementations.
Experience leading requirements and process design in complex cross-functional environments.
Experience with enterprise software implementations and data migration.
Knowledge of SDLC, Agile, Waterfall, and Hybrid methodologies.
Experience in GxP-regulated environments.
Excellent facilitation, communication, documentation, and stakeholder management.

Responsibilities

Lead requirements gathering, business process analysis, and solution design for LMS migration from SumTotal to SAP SuccessFactors.
Collaborate with HR, Quality, Compliance, Regulatory Affairs, IT, and vendors to translate needs into functional/technical specs.
Facilitate workshops and stakeholder meetings to define future-state learning, compliance, and reporting processes.
Document and manage requirements with traceability across the project lifecycle.
Analyze current LMS processes, data, and reporting to identify improvements.
Lead data migration activities including mapping, cleansing, validation, and reconciliation.
Lead UAT planning, script development, execution support, and defect management.
Support CSV, audit readiness, and regulatory compliance to meet GxP requirements.
Build stakeholder relationships to drive decision-making and issue resolution.

Skills

Business Systems Analysis

Cross-functional collaboration

Facilitation

Stakeholder management

Requirements gathering

SDLC knowledge

Education

Bachelor's degree in Business Administration, Information Systems, Computer Science, Life Sciences, or equivalent

Tools

SumTotal LMS

SAP SuccessFactors

Power BI

Tableau

Databricks

SQL

Microsoft 365 Suite / Microsoft Teams

SharePoint

Cornerstone OnDemand

Job description

We are seeking a Business Systems Analyst with experience supporting LMS (Learning Management Systems) migration/integration projects.

Preferred skills include SumTotal and SAP SuccessFactors.

This role is w2. We cannot work with 1099 or C2C candidates at this time.

Role will support EST time zone and some EU locations.

GxP / Pharmaceutical / Medical Devices or Biotech experience is required.

Lead BSA - LMS Transformation & SAP SuccessFactors Migration

The Lead Business Systems Analyst (Lead BSA) will serve as the primary liaison between business stakeholders and the LMS implementation team, supporting Milestone's enterprise-wide Learning Management System (LMS) transformation program and migration from SumTotal LMS to SAP SuccessFactors Learning.

This role is responsible for leading business analysis activities across all phases of the transformation, including current-state assessments, future-state process design, requirements management, data migration planning, reporting requirements, validation support, user acceptance testing (UAT), and deployment readiness. The Lead BSA will work closely with HR, Legal, Compliance, Quality, Clinical Operations, Regulatory Affairs, IT, system integrators, and executive stakeholders to ensure business needs are accurately translated into scalable and compliant system solutions.

The ideal candidate will possess extensive experience supporting enterprise software implementations within pharmaceutical, biotechnology, medical device, or other GxP-regulated environments and have strong expertise in LMS platforms, process transformation, data migration, and stakeholder management.

Key Responsibilities

Lead requirements gathering, business process analysis, and solution design activities supporting the migration from SumTotal LMS to SAP SuccessFactors Learning.
Partner with business stakeholders across HR, Quality, Compliance, Regulatory Affairs, and other functions to translate business needs into functional and technical requirements.
Facilitate workshops, process reviews, and stakeholder meetings to define future-state learning, compliance, and reporting processes.
Document and manage business, functional, technical, and compliance requirements, ensuring traceability throughout the project lifecycle.
Analyze current-state LMS processes, workflows, training records, curricula, and reporting structures to identify improvement opportunities.
Develop process maps, business capability assessments, use cases, user stories, and supporting solution documentation.
Lead business analysis activities related to data migration, including data mapping, cleansing, validation, reconciliation, and training record integrity.
Collaborate with technical teams, system integrators, and business owners to resolve data, process, and system issues.
Lead User Acceptance Testing (UAT) activities, including test planning, script development, execution support, defect management, and business validation.
Support Computer System Validation (CSV), audit readiness, and regulatory compliance activities to ensure solutions meet GxP requirements.
Build strong stakeholder relationships and facilitate cross-functional collaboration to drive decision-making and issue resolution.
Provide business impact assessments, recommendations, and risk analyses to support governance and project leadership.
Define reporting, dashboard, and KPI requirements to support compliance, training effectiveness, adoption, and operational performance.
Support organizational change management, deployment readiness, user adoption, and post-implementation stabilization activities.
Ensure all business processes, requirements, and system solutions align with regulatory, quality, compliance, and data governance standards.

Required Qualifications

Bachelor's degree in Business Administration, Information Systems, Computer Science, Life Sciences, or equivalent work experience.
12+ years of Business Systems Analysis experience supporting enterprise applications and transformation initiatives.
5+ years of experience supporting LMS, HRIS, ERP, or enterprise platform implementations.
Demonstrated experience leading requirements and process design activities in complex cross-functional environments.
Experience supporting enterprise software implementations and data migration initiatives.
Strong understanding of SDLC, Agile, Waterfall, and Hybrid delivery methodologies.
Experience working within GxP-regulated environments.
Excellent facilitation, communication, documentation, and stakeholder management skills.
Ability to work effectively across business, IT, and vendor organizations.

Preferred Qualifications

Experience with SAP SuccessFactors Learning implementations.
Experience with SumTotal LMS administration or migration projects.
Experience supporting Learning Management Systems in pharmaceutical, biotechnology, or medical device organizations.
Experience supporting Computer System Validation (CSV) activities.
Knowledge of training compliance processes and regulated learning environments.
Understanding of organizational change management and process transformation practices.
Experience leading business analysis teams or serving as a Lead BSA on large-scale programs.

Tools, Systems & Technical Knowledge