Business Systems Analyst

PREMIER Bankcard, LLC in; Sioux Falls (SD); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Full medical benefits

Vision and dental coverage

Generous PTO

401(k) match

Job summary

Premier Bankcard, headquartered in Sioux Falls, SD, seeks a Digital Platform Business Systems Analyst who bridges business needs and technical solutions. You will translate processes into system requirements and help IT teams implement technology that meets business goals.

You will gather requirements, develop user stories, workflows, and MVPs using low-code/no-code platforms, and collaborate with stakeholders to drive efficient outcomes and adopt standardized processes.

Qualifications

• Bachelor’s degree in business administration, IT or related fields preferred, or equivalent work experience.
• 2+ years of experience as a Business Systems Analyst or functional consultant within a Pega environment.
• Pega Certified Business Architect (CBA) preferred; CSA or CSSA is a plus.

Responsibilities

• Support organization’s strategic direction and digital platform roadmap by aligning business initiatives with objectives and digital transformation strategies.
• Advance the maturity and optimization of digital capabilities across the organization.
• Collaborate with cross-functional stakeholders through interviews, workshops, and requirements-gathering sessions to understand business needs.

Skills

Analytical thinking

Communication

Collaboration

Stakeholder management

Critical thinking

Business acumen

Platform/technical knowledge

Education

Bachelor’s degree in business administration, IT or related fields

Tools

JIRA

Azure DevOps

Pega Constellation

Job description

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work. We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions. Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.

Job Description: Location: Sioux Falls, SD Shift: Monday - Friday 8:00 AM to 5:00 PM Company: PREMIER Bankcard

About the Role

The Digital Platform Business Systems Analyst is the bridge between business needs and technical solutions. This role focuses on understanding business processes and translating them into system requirements that IT teams can design and implement. This role plays a key part implementing effective technology solutions to meet business objectives while supporting people, process, and technology transformation – ensuring alignment between organizational capabilities and digital platform strategy. The BSA leverages strong troubleshooting and problem-solving skills to address challenges and serves as a bridge between business operations and technology solutions.

Job Duties and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

• Support the organization’s strategic direction and digital platform roadmap by aligning business initiatives with organizational objectives and digital transformation strategies.
• Advance the maturity and optimization of digital capabilities across the organization.
• Collaborate with cross-functional stakeholders through interviews, workshops, and requirements-gathering sessions to understand business needs, challenges, and objectives.
• Elicit, analyze, document, and prioritize functional and technical requirements, translating business needs into detailed, actionable system requirements.
• Develop process flows, business cases, user stories, and supporting documentation.
• Analyze business processes, workflows, and operational challenges to identify inefficiencies, friction/pain points, risks, and improvement opportunities.
• Recommend and support process standardization and optimization solutions based on industry best practices, business knowledge, and technology capabilities.
• Partner with technical teams to define system functionality, features, and solution requirements.
• Participate in solution design reviews and validation activities to ensure proposed solutions meet business objectives and operational needs.
• Build, test, and deploy agile business applications utilizing low-code/no-code platforms to rapidly deliver Minimum Viable Products (MVPs).
• Support implementation activities including configuration, documentation, and user readiness.
• Develop test plans, test cases, and acceptance criteria, and support system, integration, and user acceptance testing (UAT).
• Validate solutions against documented business requirements and quality standards, identifying, documenting, and supporting the resolution of defects and workflow issues.
• Contribute to training materials, operational procedures, and process documentation to improve solution adoption and efficiency.
• Partner with business and technology partners to understand needs and constraints, serving as a liaison between business units and technical teams.
• Provide clear documentation and presentations.
• Use data analysis and organization tools to identify impactful insights and present reports that support recommendations to team members and stakeholders.

Skills and Qualifications

• Analytical thinking: Ability to collect, interpret, and analyze data to identify operational bottlenecks, trends, and opportunities for improvement.
• Communication: Strong verbal and written communication skills with both non-technical and technical audiences. Skilled at translating complex technical concepts into business-friendly language.
• Collaboration: Proven ability to build relationships, work cross-functionally and engage stakeholders at all levels to drive alignment and results.
• Stakeholder Management – Strong team-oriented approach with focus on partnership and shared success.
• Critical Thinking and Problem Solving: Ability to evaluate situations, challenge assumptions, and develop effective, scalable solutions.
• Business Acumen: Understanding of operational processes and how technology enables business strategy and transformation initiatives.
• Platform/Technical Knowledge: Familiarity with platform capabilities and how systems integrate to support business processes.
• Practical experience with Pega Constellation architecture and the Pega Customer Service framework to guide out-of-the-box feature adoption.
• Bachelor’s degree in business administration, IT or related fields preferred, or equivalent work experience.
• 2+ years of experience as a Business Systems Analyst or functional consultant within a Pega environment.
• Pega Certified Business Architect (CBA) preferred; Certified System Architect (CSA) or Certified Senior System Architect (CSSA) is a plus.
• 1 -2 years’ Banking/Financial industry experience preferred.
• Knowledge of BPM methodologies, workflow optimization, and designing process maps, user personas, and low-fidelity UI wireframes.
• Knowledge of the Agile lifecycle, including managing product backlogs, writing detailed user stories with strict acceptance criteria, and leveraging JIRA or Azure DevOps.
• Experience working collaboratively with both business stakeholders and IT teams.
• Experience with low-code/no-code platforms preferred.
• Exposure to business analysis, project delivery, process improvement, or system implementation activities.

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week
• Traditional and High Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

We have an emphasis on personal success, respect, health, wellness, fun and giving back Employees are rewarded, valued, and celebrated for hard work. Career advancement opportunities is a way PREMIER leaders show they care. Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.

We Value People

At PREMIER you get more than a paycheck, you get a rewarding career where you can make a difference! Headquartered in Sioux Falls, South Dakota, First PREMIER Bank and PREMIER Bankcard are considered one of the nation’s strongest financial organizations. We have achieved this success thanks to our commitment to always doing what is right for our employees, customers and the communities we serve. We value people and treat our employees as our greatest resource. We actively invest in their professional growth and development, make a strong effort to recognize achievement and take the time to celebrate success.

Spirit of Giving Back

Giving back to our communities is at the heart of PREMIER. We support nearly 700 organizations, non‑profits and events. Paid volunteer hours encourage PREMIER employees to get involved in the community. Our employees annually volunteer an average of 33,000 hours for causes important to them.

The PREMIER Way

Our spirit of giving is rooted in The PREMIER Way and the PREMIER Attitude. These shared views and values guide our interactions with each other, our customers and our communities. It’s the foundation of our culture and makes PREMIER a great place to work.

Learn More PREMIER Benefits

PREMIER employees who work 20+ hours per week are eligible for full-time benefits, including medical coverage with free vision and dental insurance. We offer expanded Paid Time Off and a highly competitive 401(k) plan that features a dollar-for-dollar company match after 120 days of employment. Employees can experience personal and professional growth through PREMIER University. It offers skill-based training, leadership classes and inspirational national speakers.

PREMIER Wellness

PREMIER Wellness unifies physical and mental health, financial wellness and community giving under one program designed to help employees find optimal work/life wellbeing. Through our Employee Assistance Program, employees have access to free counseling sessions, online resources and legal support.

Community Giving

Community Giving offers our employees purpose-driven, meaningful opportunities where they know they are making a difference.

Celebrating Success

Recognizing and rewarding success is an important part of the PREMIER culture. We celebrate and show our appreciation with private concerts and special events. We’ve also celebrated with surprise gifts, cash/car giveaways, Apple watches, wireless earbuds and more! At quarterly staff meetings, employees who have gone above and beyond in their job or in their community are awarded a PREMIER Performer or PREMIER Eagle Service Award. Employees celebrating 20, 25, 30, 35, 40, 45 and 50 year Milestone Anniversaries receive $1,000 for every year they have worked with PREMIER.