Business Systems Analyst

PacificSource; Northern (KY); Hybrid; USD 57,000 - 97,000; Full time

Benefits offered by this job

Flexible telecommute policy

Medical, vision, dental insurance

Paid time off and holidays

401(k) plan

Job summary

PacificSource is seeking a Business Systems Analyst to serve as the primary liaison for enterprise document management, print, and workflow technologies. The role partners with IT, vendors, and stakeholders to enhance functionality and optimize processes.

Responsibilities include gathering requirements, facilitating enhancements, managing tests, and supporting system upgrades while ensuring documentation and compliance with HIPAA and privacy policies.

Qualifications

• Bachelor’s degree required or preferred in a related field.
• Knowledge of business analysis principles and methodologies.
• Experience with health care applications and processes.
• Familiarity with document management and workflow systems.
• SQL or data analysis tools is preferred.

Responsibilities

• Gather, analyze, and document business and system requirements.
• Facilitate system enhancements and process improvements.
• Support vendor integrations and ongoing system connectivity.
• Configure and maintain document management and workflow solutions.
• Develop and execute system testing activities, including UAT.
• Troubleshoot production issues with internal/external teams.
• Support software implementation projects and system upgrades.
• Maintain system documentation, procedures, and configuration records.
• Manage release activities, including validation and deployment.
• Collaborate with IT and business partners on initiatives.

Skills

Business analysis

Systems integration

Healthcare technology

SQL

Microsoft Office

Communication

Problem solving

Documentation

Education

Bachelor’s degree in business, Information Systems, Healthcare Administration, Computer Science, or related field

Tools

Document management systems

Workflow systems

Job description

PacificSource Overview

Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

Serves as the primary business systems liaison for enterprise document management, print, and fulfillment operations, vendor integrations, and workflow technologies. Partners with Information Technology, vendors, and business stakeholders to enhance system functionality, optimize business processes, and improve operational efficiency.

Essential Responsibilities

• Gather, analyze, and document business and system requirements.
• Facilitate system enhancements and process improvements.
• Support vendor integrations and ongoing system connectivity.
• Configure and maintain document management and workflow solutions.
• Develop and execute system testing activities, including user acceptance testing.
• Troubleshoot and resolve production issues in collaboration with internal and external partners.
• Support software implementation projects and system upgrades.
• Maintain system documentation, procedures, and configuration records.
• Manage release activities, including validation and deployment support.
• Collaborate with Information Technology and business partners on technical initiatives and strategic projects.

Supporting Responsibilities

• Assist with project planning, implementation, and post-implementation activities.
• Develop user guides, reference materials, and training documentation.
• Participate in operational excellence and continuous improvement initiatives.
• Conduct system audits and support compliance activities.
• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

Success Profile

Work Experience: Minimum of 2 years of experience in business systems analysis, application support, healthcare technology, operational systems, or related field required. Experience supporting business applications, system integrations, and operational workflows required.

Education, Certificates, Licenses

Bachelor’s degree in business, Information Systems, Healthcare Administration, Computer Science, or a related field preferred. High school diploma or equivalent required.

Knowledge

• Business analysis principles and methodologies.
• Systems integration concepts and technologies.
• Healthcare applications and business processes.
• Document management and workflow systems.
• SQL, reporting tools, or data analysis tools preferred.
• Microsoft Office Suite applications.

Competencies

• Adaptability
• Building Customer Loyalty
• Building Strategic Work Relationships
• Building Trust
• Continuous Improvement
• Contributing to Team Success
• Planning and Organizing Work

Environment

• Work inside in a general office setting with ergonomically configured equipment.
• Travel is required approximately 10% of the time.

Skills

• Accountability
• Collaboration
• Communication (written/verbal)
• Flexibility
• Listening (active)
• Organizational skills/Planning and Organization
• Problem Solving
• Teamwork

Compensation Disclaimer

The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range. Base Range: $56,779.86 - $96,525.75

Our Values

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at all levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements

• Stoop and bend.
• Sit and/or stand for extended periods of time while performing core job functions.
• Repetitive motions to include typing, sorting and filing.
• Light lifting and carrying of files and business materials.
• Ability to read and comprehend both written and spoken English.
• Communicate clearly and effectively.

Disclaimer

This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

About PacificSource

PacificSource is anything but a typical health insurance company. Founded in 1933, we’re an independent, not-for-profit organization that puts our members, and their communities first—across Idaho, Oregon, Montana, and Washington. It's our employees who make it happen: promoting health equity and partnering with providers to deliver better access to optimal, affordable care. So yes, with PacificSource, you get to do great things. In our effort to put members first—more than 525,000 of them—initiative, commitment, and hard work are supported and rewarded with excellent benefits, competitive wages, and opportunities for personal growth and advancement.

Benefits

• Flexible telecommute policy.
• Medical, vision, and dental insurance.
• Incentive program.
• Paid time off and holidays.
• 401(k) plan.
• Volunteer opportunities.
• Tuition reimbursement and training.
• Life insurance.
• Options such as a flexible spending account.

Why Join PacificSource

We love our common purpose. Empowerment, flexibility, and sharing success make for a great place to work. Here’s what else we feel good about: A mission with a real sense of shared values Competitive wages and outstanding benefits, including telecommuting Opportunities for learning development and career advancement Organizational leadership style rooted in servant and transformational leadership A commitment to support the communities we serve A belief in the importance of work-life balance Stay tuned! More to come soon!

Equal Opportunity Statement

PacificSource is an equal opportunity employer and a company that loves helping people. We work with our employees to understand their goals, and provide training, individual development, and career advancement opportunities to help them achieve just that.

Awards & Recognition

Top Workplace 2026, 2025 and 2024 USA | USA Today 2025 Healthcare Top Workplaces | Energage Top Workplaces # 6 Healthiest Employer of Oregon 2025 | Portland Business Journal Top Workplace 2024, 2023 and 2022 for Oregon and SW Washington | The Oregonian Top Workplace 2025, 2024, 2023 and 2022 for the Treasure Valley | Idaho Press Certified Age Friendly Employer, 2023 | Age Friendly Institute

PacificSource is an equal opportunity employer.

Click here to review our AAP Policy Statement.

If you have questions about working at PacificSource or need help with your application, please email [e-mail].