Business Systems Analyst

Savage Services; Midvale (UT); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO and Holidays

Profit Sharing

401(k) with match

USTO

Differential Pay

On-site café discounts

Job summary

Savage Services is seeking a Business Systems Analyst to bridge business teams with technology, owning a portfolio of enterprise apps and coordinating projects that optimize processes. You will partner with business functions and leverage AI tooling to deliver practical, scalable solutions.

You will learn systems deeply, translate needs into actionable requirements, and drive improvements across data quality, adoption, and efficiency while coordinating with vendors and internal teams.

Qualifications

• 2+ years in a business, operations, or technology role across people, processes, and systems.
• Hands-on experience configuring or administering a business application (users, roles and access, workflows)
• Proven ability to gather requirements and turn business needs into clear, actionable work.
• Strong business judgment, curiosity, and a practical approach to process improvements.
• Experience coordinating projects with tasks, dependencies, decisions, and follow-ups.

Responsibilities

• Own a portfolio of enterprise and business-dedicated applications, serving as full administrator for some and supporting power users.
• Manage configuration, access and roles, workflows, documentation, and vendor relationships for assigned systems.
• Build trusted relationships with leaders, SMEs, frontline users, vendors, and technical teams as the main contact for business functions.
• Learn processes, users, and data behind each system and identify ways to improve processes, data quality, and adoption.
• Translate business needs into clear requirements and tradeoffs; develop recommendations with leadership.
• Coordinate implementations, upgrades, integrations, and process improvements from planning to testing, rollout and post-go-live support.
• Keep projects moving by clarifying responsibilities, tracking work in Jira, and surfacing risks early.
• Handle requests, incidents, and enhancement ideas; troubleshoot and bring in experts when needed.
• Use AI tooling as a standard part of the workflow.
• Cross-train across systems to provide backup coverage and strengthen continuity.

Skills

Business-operations

Requirements gathering

Project coordination

AI tooling

Communication

Education

BA/BS in business or information systems

Tools

Jira

SharePoint

Microsoft 365

Power Platform

AI tooling (Claude Copilot Grok Bot)

Job description

As a key Savage team member, you will connect Savage’s business teams with the technology that supports them by owning a portfolio of enterprise and business-dedicated applications, partnering closely with assigned business functions, and coordinating the projects that help those teams get more from their systems. This is a business-first role, not a pure system administration role: success comes from understanding the processes behind each system, shaping practical solutions, and following through, with AI tooling as a standard part of how you work. The role offers a direct path to Senior and Lead Business Systems Analyst, and into project management or functional roles.

The Basics:

Location: Midvale, UT

Days/Hours: Monday – Friday, In-Office

Technical Stack: Jira, various SaaS and in-house developed applications, SharePoint, Microsoft 365, Microsoft Power Platform, and business-grade AI tooling (Claude, Copilot, Grok Bot, or equivalent)

These are just a few of the benefits you can expect from working with Savage:

• Excellent benefits including medical, dental, vision, PTO, Holidays, Profit Sharing, and 401(k) with match.
• Uniform Services Time Off (USTO)
• Uniform Services Differential Pay
• A culture that appreciates Team Members
• Discounted on-site café

What you’ll be doing:

• Own a portfolio of enterprise and business-dedicated applications, serving as full administrator for some, and supporting the subject matter experts and power users who administer others
• Manage configuration, access and roles, workflows, documentation, and vendor relationships for assigned systems
• Build trusted relationships with leaders, subject matter experts, frontline users, vendors, and technical teams, serving as the main point of contact for assigned business functions
• Learn the processes, users, and data behind each system, not just the screens and settings, and find ways to improve processes, data quality, user adoption, and system effectiveness
• Translate business needs into clear requirements, options, and tradeoffs; develop well-reasoned recommendations and work with business and technology leadership to reach decisions
• Coordinate implementations, upgrades, integrations, acquisitions, and process improvements starting with requirements and planning all the way through testing, training, rollout, and post-go-live support
• Keep projects moving with business leaders, project managers, vendors, and specialists by clarifying responsibilities, tracking work and decisions in Jira, and surfacing risks early
• Handle requests, incidents, and enhancement ideas: troubleshooting issues, identifying likely root causes, and bringing in deeper expertise when needed
• Use AI tooling as a standard part of the workflow
• Cross-train across systems to provide backup coverage and strengthen continuity across the team

Requirements to be successful in this position:

• 2+ years in a business, operations, or technology role working across people, processes, and systems
• Hands-on experience configuring or administering a business application (users, roles and access, workflows, or settings) whether as a formal administrator or an experienced power user
• Proven ability to gather requirements and turn business needs into clear, actionable work
• Strong business judgment, curiosity, and an eye for practical process improvements
• Experience coordinating projects: keeping tasks, dependencies, decisions, and follow-ups on track
• Strong troubleshooting skills: finding likely root causes and pulling in the right expertise
• Practical use of business-grade AI tooling (Claude, Copilot, Grok Bot, or equivalent) to produce real work such as drafting requirements, automating workflows, generating documentation, building test scripts, delivering training materials, and analysis
• Excellent relationship-building and communication skills with technical and non-technical audiences
• Strong organization and follow-through, balancing daily support with multiple projects
• An adaptable, service-oriented team player who enjoys learning new systems and business domains
• BA/BS degree in business, information systems, supply chain, operations management, or a related field preferred, or equivalent applicable work experience
• Business experience and technology aptitude matter more than a traditional IT background: relevant paths include operations, supply chain, finance, maintenance and asset management, safety and compliance, project coordination, and application support

Preferred Experience:

• ERP, learning management, maintenance and asset management, or other enterprise SaaS applications
• Jira or another work-management platform
• SQL, reporting, analytics, or data analysis
• SharePoint, Microsoft Power Platform, or other workflow-automation tools
• Software implementations, system integrations, upgrades, or acquisition integrations
• Writing test plans, training materials, or user documentation for system rollouts
• Working in logistics, supply chain, energy, agriculture, finance, maintenance, or safety domains

Here are some of the physical requirements for this role:

• Primarily works in a climate-controlled office environment
• Sitting for extended periods of time, up to 6-10 hours per day, while working at a computer or desk
• Frequently uses hands and fingers for keyboarding, writing, and operating office tools
• Reads printed materials and computer screens, adjusts focus, and maintains attention to detail
• Hears and speaks frequently to communicate effectively in person, by telephone, or via virtual platforms
• Ability to lift, push, pull, and reach office-related supplies, files, chairs, and carts
• Ability to move for short periods between work areas to attend meetings or retrieve materials
• Exposed to standard office-related materials and substances, with low-to-moderate noise levels
• Travel to Savage field locations as needed to support implementations, training, and acquisitions