Business Systems Analyst

Kforce Inc; Madison (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Kforce Inc in Madison, WI is seeking a Operations Support Analyst to provide active support for business system applications and related hardware. You will respond to user questions, resolve issues, and supply documentation to boost user capabilities within the app.

Additionally, you will document processes and business rules, and conduct user acceptance testing, identifying opportunities to improve testing methodologies and automation of workflows.

Qualifications

• Experience with Oracle EPM and related cloud services.
• Knowledge of testing approaches and automation concepts.
• Experience documenting work processes and business rules.

Responsibilities

• Provide operational and user support for business system applications and related hardware that support division and corporate strategies
• Respond to user questions, resolve user issues, elevate system problems to proper areas, and provide users with documents and tools to increase user capabilities within the application
• Document and maintain business processes and business rules
• Conduct user acceptance testing for business systems. Identifies opportunities for improved user acceptance testing processes and methodologies

Skills

Groovy Language

Customer-driven solutions

Testing basics

Automation awareness

Documentation of processes

Customer service experience

Requirements gathering

Insurance/financial industry knowledge

Python basics

Claude experience

Oracle planning experience

Tools

Oracle EPM

EPM Cloud Service

Profitability and Cost Management

Data Management Cloud Service

Oracle Integration Cloud

Python

Job description

Responsibilities

• Provide operational and user support for business system applications and related hardware that support division and corporate strategies
• Respond to user questions, resolve user issues, elevate system problems to proper areas, and provide users with documents and tools to increase user capabilities within the application
• Document and maintain business processes and business rules
• Conduct user acceptance testing for business systems. Identifies opportunities for improved user acceptance testing processes and methodologies

Requirements

• Experience with: Oracle Enterprise Performance Management (EPM), Enterprise Planning and Budgeting Cloud Service, Enterprise Profitability and Cost Management, Enterprise Data Managment Cloud Service, Oracle Integration Cloud
• Groovy Language experience
• Demonstrated experience providing customer-driven solutions, support or service
• Basic knowledge and understanding of unit, functional, performance, and user acceptance testing
• Basic knowledge and understanding of how technology can be used to automate business processes
• Demonstrated experience documenting work processes and business rules
• Demonstrated experience using business systems to provide customer service

Additional Skills

• Significant requirement gathering experience
• Insurance or financial industry experience a plus
• Python experience is a plus
• Claude experience is a plus
• Oracle: planning side experience would be a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.