Business Systems Analyst

Trinus Corporation; Irvine (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company is seeking an IT Business Systems Analyst to manage PMO needs and support the PPM system, Clarizen. The ideal candidate will possess strong communication skills, 6 years of relevant experience, and be adept at stakeholder interaction and system integration. Responsibilities include documenting requirements, creating reports, and providing end-user support. This role offers the chance to work in a dynamic environment and drive system improvements.

Qualifications

• 6 years experience as a technical business systems analyst.
• Experience with SaaS solutions and external vendors.
• Proven expertise in MS Office Suite.

Responsibilities

• Support business processes within the organization’s PMOs utilizing Clarizen.
• Elicit and document requirements, develop functional specifications.
• Create reports and dashboards for project management offices.

Skills

Tableau

Clarizen

Communication

Problem Solving

Analytical Skills

Interpersonal Skills

Project Management

Documentation Skills

Adaptability

Troubleshooting

Education

Bachelor’s degree

Tools

MS Office Suite

ServiceNow

Job description

Personal Attributes & Skills

• Deep Tableau-desktop and creator experience preferred
• Configuration of Clarizen or similar PPM tool
• Integration of PPM tool with data lake and BI tools such as AWS S3 and Tableau
• Strong documentation and communication skills
• Strong analytical and logical problem-solving skills
• Strong interpersonal relations, written & verbal communication skills
• Ability to adapt to new technologies and rapidly changing environments
• Ability to map, troubleshoot, and optimize interfaces with multiple systems
• Possess and display sound judgment; initiative; flexibility and detail-oriented
• Quick learner of new applications and/or technologies
• Adaptable to changing priorities and directions
• Strong documentation & communication skills with the ability to develop and maintain business and technical documentation
• Ability to interact professionally with all organizational levels
• Excellent problem-solving, organizational, analytical, and critical thinking skills
• Competent in handling multiple tasks with attention to detail, and perform duties with minimal supervision
• Organizational and project management skills preferred
• Very strong BSA experience, Clarizen admin/configuration experience, and Tableau experience or equivalent

Scope & Responsibility

Candidate must be local. They will be remote for now, but must be able to come on site if needed.

The IT Business Systems Analyst (BSA), PMO Systems is responsible for ensuring the PPM needs of our organization are met for all PMOs at the company. Candidates should have the ability to manage the needs of multiple stakeholders and tasks simultaneously, have a positive demeanor, eye for detail, and translate technical language into layman’s terms. The IT BSA should also possess strong communication skills and have the ability to work both independently and within a team. This position will report into the IT Project Management Office.

RESPONSIBILITIES:

• Work with Stakeholders (SMEs, BSAs, Project Management Offices) to support business processes within the organization’s enterprise PMOs utilizing and supporting the global project portfolio management (PPM) system, Clarizen.
• Meet with stakeholders to elicit and document requirements, map business processes, develop functional specifications for system features, with the ability to prioritize work efforts
• Create reports and dashboards for portfolio and project management offices
• Provide maintenance for the enterprise project and portfolio management system, Clarizen
• Test systems to execute features and integration
• Apply troubleshooting techniques and Level 3 support for system-related issues and know when to involve the vendor where necessary
• Work with Level 1 and Level 2 support teams to provide comprehensive end-user support
• Develop knowledge base articles, training materials, and deliver training to end users

Education & Experience

• 6 years of work experience as a technical business systems analyst with experience configuring and integrating systems and has been a system admin
• Experience working in complex, matrixed, and global business environments. Experience with identifying, integrating, and managing SaaS solutions and external vendors
• Proven expertise in usage of MS Office Suite
• Bachelor’s degree required
• Experience with ServiceNow, Clarizen, or similar required