Business Systems Analyst

Community Health Network; Indianapolis (IN); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Community Health Network seeks a Business Systems Analyst to partner with operational and clinical teams, supporting and enhancing enterprise applications across the organization.

The role bridges technology and business operations, responsible for requirements analysis, configuration, testing, and ongoing system maintenance to improve workflows and patient care experiences.

Qualifications

• Team collaboration and communication with clinical and IT teams.
• Experience in healthcare IT and enterprise applications preferred.
• Strong analytical, organizational, and problem-solving skills.

Responsibilities

• Serve as application SME for pharmacy and healthcare tech solutions.
• Support and optimize applications such as DoseEdge, Epic Willow, Omnicell, Sentry, Verity, TempTrak, and similar platforms.
• Coordinate upgrades, updates, and system maintenance for reliability.
• Understand server OS, database architecture, and integrations to support functionality.
• Build strong vendor relationships for ongoing platform support and optimization.
• Evaluate enhancements and present options and impacts to IT leadership.
• Collaborate with technical teams and vendors to support interface development.

Skills

Team collaboration

Communication skills

Analytical thinking

Problem-solving

Stakeholder engagement

Education

Bachelor's degree or equivalent

Job description

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Business Systems Analyst serves as a trusted technology partner to operational and clinical teams by supporting, optimizing, and enhancing business applications across Community Health Network. This role bridges the gap between technology and business operations, helping caregivers leverage technology solutions that improve workflows, support strategic goals, and enhance the patient and caregiver experience. The Business Systems Analyst serves as a knowledgeable authority for assigned applications and is responsible for business requirements analysis, application configuration, testing, support, workflow optimization, security administration, and ongoing system maintenance. This role partners closely with caregivers, operational leaders, subject matter experts, technical teams, and vendors to ensure supported solutions effectively meet organizational needs.

Key Responsibilities

• Serve as the application subject matter expert for assigned pharmacy and healthcare technology solutions.
• Support and optimize applications such as DoseEdge, Epic Willow, Epic Willow Ambulatory, Omnicell, Sentry (340B), Verity, TempTrak, and other healthcare technology platforms; knowledge of these applications is preferred.
• Coordinate and oversee application and server upgrades, updates, and system maintenance activities to ensure optimal performance and reliability.
• Maintain an understanding of server operating systems, database architecture, and system integrations to effectively support application functionality.
• Build and maintain strong relationships with software vendors and external partners to ensure consistent platform support, issue resolution, and ongoing optimization.
• Evaluate system enhancement opportunities and present options, recommendations, and potential impacts to operational and IT leadership to support informed decision-making.
• Collaborate with technical teams and vendors to support interface development.

Exceptional Skills and Qualifications

• Applicants for this position should be able to collaborate effectively with others in a team environment, demonstrate strong communication skills, and maintain a positive, solution-oriented approach to problem solving.
• Bachelor's degree in Information Technology, Healthcare Information Systems, Computer Science, Business, or related field required. Equivalent combinations of education and experience will be considered.
• Two (2) or more years of healthcare, information technology, or related experience required.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills with the ability to engage both technical and non-technical stakeholders.
• Demonstrated ability to build strong working relationships and collaborate across teams.
• Experience configuring, supporting, testing, or maintaining enterprise applications preferred.
• Knowledge of system implementation, testing methodologies, quality assurance processes, and change management practices preferred.
• Healthcare technology, clinical application, or healthcare operations experience preferred.Ability to manage multiple priorities and work independently while contributing to a high-performing team environment.
• This position follows a hybrid work schedule, with an expectation of working onsite five days a week, with some flexibility to work from home.
• Participation in an on-call support rotation is required. The Business Systems Analyst is expected to provide after-hours support for critical application issues, system outages, upgrades, and other operational needs to ensure continuity of business and patient care services.