Business Systems Analyst

Ascot Group; Hartford (CT); Hybrid; USD 120,000 - 130,000; Full time

Benefits offered by this job

Health and Welfare Benefits

401k Retirement Plan

Paid holidays and PTO

Job summary

Ascot Group is seeking a Business Systems Analyst in a hybrid office setting in Hartford, CT. The role focuses on bridging business stakeholders with technology teams, supporting insurance operations, data quality, and system integrations while embracing AI-enabled tools and agile practices.

Ideal candidates have 3+ years in business analysis, strong data reconciliation skills, and knowledge of P&C insurance workflows.

Qualifications

• Bachelor's degree in business or technical field; professional certifications (CPCU, PMI-PBA, IIBA) are a plus.
• Minimum of 3 years experience as business/systems analyst.
• Experience with Agile/Scrum software delivery teams.
• Experience writing user stories and developing acceptance criteria.
• Knowledge of P&C insurance industry with underwriting/claims operations preferred.
• Strong analytical and troubleshooting skills with data reconciliation across systems.
• Excellent communication and time management skills.

Responsibilities

• Partner with business stakeholders to define requirements, analyze operational impacts, support product enhancements, and improve claims and policy servicing processes.
• Performs requirements analysis, validation, and verification, ensuring that requirement documents are complete, consistent, concise, comprehensible, and unambiguous.
• Utilizes techniques to elicit requirements – interviews, surveys, workshops, analysis.
• Participate in Agile delivery teams, including backlog refinement, sprint planning, requirements elaboration, sprint reviews, and retrospective activities.
• Work with Product Owners, developers, testers, and stakeholders to ensure user stories and acceptance criteria are clearly defined.
• Facilitate requirements workshops and support Agile ceremonies for successful delivery.
• Identifies improvement opportunities and recommends solutions to enhance processes.
• Contributes to test plans/matrices/criteria for QA and acceptance testing.
• Supports change management and training materials for new products/systems.
• Assist with ad hoc projects and contribute to a collaborative culture aligned with The Ascot Way.

Skills

Business analysis

Agile/Scrum

Data reconciliation

Requirements gathering

Education

Bachelor's degree in business/technical field

Job description

Job Description

This is an opportunity to join Ascot Group - one of the world’s preeminent specialty risk underwriting organizations.

Job Description

This is an opportunity to join Ascot Group - one of the world’s preeminent specialty risk underwriting organizations.

Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we are bound by a common mission and purpose: One Ascot. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way.

The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our unique Fusion Model: Client Centric, Risk Centric, Technology Centric.

Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world class service - both pre- and post-claims. Ascot exists to solve for our clients’ brightest tomorrow, through agility, collaboration, resilience, and discipline.

Ascot is embedding artificial intelligence (AI) and automation across the organisation to enhance decision‑making, efficiency, and quality of outcomes. In this role, you will be expected to work confidently alongside AI-enabled tools, apply sound judgment when interpreting insights, and adapt as technology continues to evolve. We value curiosity, critical thinking, and a willingness to embrace change as part of how we work.

Position Overview

The Business Systems Analyst role serves as a key liaison between business stakeholders and technology teams, supporting insurance operations, system integrations, data quality initiatives, product enhancements, and project delivery. This role requires strong business analysis skills, deep analytical capabilities, and the ability to troubleshoot complex business and system issues across multiple platforms. Ideal candidates will possess strong business systems analysis capabilities, experience operating in Agile/Scrum environments, exceptional data analysis and reconciliation skills and have one or more product lines expertise. Successful candidates are comfortable investigating complex system and data issues, validating information across multiple platforms, and partnering with business and technology teams to deliver operational and technology improvements. This role will work on a hybrid schedule in the office.

Responsibilities

• Partner directly with business stakeholders to define requirements, analyze operational impacts, support product enhancements, and improve claims and policy servicing processes.
• Performs requirements analysis, validation, and verification, ensuring that requirement documents are complete, consistent, concise, comprehensible, and unambiguous.
• Utilizes a variety of techniques and tools to elicit business / system requirements – including interviews, surveys, requirements workshops, business analysis, task and workflow analysis.
• Participate in Agile delivery teams, including backlog refinement, sprint planning, requirements elaboration, sprint reviews, and retrospective activities.
• Work closely with Product Owners, developers, testers, and business stakeholders to ensure user stories, acceptance criteria, and business objectives are clearly defined.
• Facilitate requirements workshops and support Agile ceremonies to ensure successful delivery of business value.
• Collaborates with internal and external teams as needed to support successful delivery.
• Identifies improvement opportunities and recommends solutions that enhance existing business processes.
• Contributes to creation of test plans/matrices/criteria to facilitate quality assurance / acceptance testing of system deliverables.
• Augments and supports business regarding problem identification, mitigation and resolution of issues pertaining to product functionality and configuration within the system.
• Performs quality assurance / acceptance testing of system deliverables as required.
• Investigate and resolve data discrepancies through root-cause analysis, partnering with business users, developers, data engineers, and external vendors as needed.
• Supports change management efforts by identifying gaps and creating efficiencies in the execution of launch tasks and activities.
• Develop process documentation and training materials as well as conducts training as required for new products and system implementations, enhancements or modifications.
• Assist with ad hoc projects as needed and contribute to a collaborative, high-performing culture aligned with The Ascot Way

Required Qualifications

• Bachelors Degree in business and/or technical field preferred; equivalent experience considered along with professional certifications are a plus (CPCU, PMI-PBA, IIBA).
• Minimum of 3 years experience in a business analyst or business systems analyst role, supporting business operations and/or systems implementations.
• Experience working within Agile and Scrum software delivery teams.
• Experience writing user stories, developing acceptance criteria, maintaining product backlogs, and supporting sprint execution.
• Knowledge of P&C insurance industry with understanding of Underwriting, Financial and Claims operations. Preferred experience supporting property, casualty, or workers compensation product lines.
• Strong analytical and troubleshooting skills with demonstrated experience reconciling data across multiple systems.
• Ability to express ideas clearly, effectively and professionally in both verbal and written communication.
• Excellent project, organizational and time management skills with ability to handle multiple tasks while meeting deadlines.
• Understanding of insurance needs associated with underwriting and claims business models a plus.
• Ability to function in a professional office environment and utilize standard office equipment.
• Scrum Master certification (CSM, PSM) or demonstrated interest in advancing toward a Scrum Master role is strongly preferred.

**This role may be filled at a level commensurate with experience.**

Compensation

Actual base pay could vary and may be above or below the listed range based on factors including but not limited to experience, subject matter expertise, and skills. The base pay is just one component of Ascot’s total compensation package for employees. Other rewards may include annual cash bonus and other forms of discretionary compensation awarded by the Company.

The annualized base pay range for this role is: $120,000 - $130,000.

Company Benefits

The Company provides a competitive benefits package that includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D, Work/Life Resources (including Employee Assistance Program), and more.
• Leave Benefits: Paid holidays, annual Paid Time Off (includes paid state /local paid leave where required), Short-term Disability, Long-term Disability, Other leaves (e.g., Bereavement, FMLA, Adoption, Maternity, Military, Primary & Non-Primary Caregiver)
• Retirement Benefits: Contributory Savings Plan (401k)