Business Systems Analyst

Lucid Hearing, LLC; Great Falls (MT); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Paid holidays

401(k)

Health insurance

Employee discount

Job summary

North 40 Outfitters is seeking a Business Systems Analyst to join our Great Falls Home Office team. You will bridge business operations and technology, focusing on D365 Finance & Operations to optimize systems supporting stores, distribution centers, and supply chain.

You will analyze processes, document requirements, and drive enhancements while ensuring operational accuracy and exceptional service. Occasional travel to North 40 locations may be required.

Qualifications

• Experience in retail operations, distribution, inventory management, or supply chain.
• Ability to analyze workflows, document requirements, and propose practical solutions.
• Experience in system enhancements, testing, deployment, and user training.

Responsibilities

• Serve as a key liaison between business operations and technology teams.
• Improve operational efficiency and reference of D365 F&O across stores and distribution centers.
• Gather and document business requirements, test functionality, and support post‑implementation issues.
• Collaborate with store leadership, IT partners, and vendors to resolve system problems and optimize processes.
• Develop process documentation, SOPs, and end‑user training materials.

Skills

Retail operations

Analytical thinking

Process improvement

Communication skills

Project coordination

Education

Bachelor's degree in Business Administration, Information Systems, or related field

Tools

Microsoft Dynamics 365 Finance & Operations

Microsoft Dynamics 365 Commerce

SQL basics

Job description

Company Description

To tell the story of North 40 Outfitters is to tell a success story of the people of the Northwest. We do what we love, and love what we do because we’re passionate. We’re dedicated. We give it all we’ve got and then we get up in the morning and do it all over again. We’re farmers and ranchers. We’re barrel racers and river chasers. We’re honest. We’re helpful. And our families, our friends, and our communities are everything. This is us. This is who we are. It’s what we do every day.

Company Description

To tell the story of North 40 Outfitters is to tell a success story of the people of the Northwest. We do what we love, and love what we do because we’re passionate. We’re dedicated. We give it all we’ve got and then we get up in the morning and do it all over again. We’re farmers and ranchers. We’re barrel racers and river chasers. We’re honest. We’re helpful. And our families, our friends, and our communities are everything. This is us. This is who we are. It’s what we do every day.

Our Values

• Embrace Authenticity
• Encourage Transparency
• Promote Learning
• Build Trust
• Earn Respect
• Deliver Value
• Serve Our Customers

Job Description

North 40 Outfitters is looking for a Business Systems Analyst to join our Home Office team in Great Falls, MT. We believe that each team member plays a vital role in the success of our company. We are looking for authentic and enthusiastic people who love our lifestyle and believe in service before self. As a Business Systems Analyst at North 40, you will serve as a key connection between our business operations and technology teams, helping optimize the systems and processes that support our retail stores, distribution centers, and supply chain. This role focuses on improving operational efficiency, supporting Microsoft Dynamics 365 Finance & Operations (D365 F&O), and ensuring our teams have the tools and processes they need to serve our customers effectively.

This full-time position requires the ability to work all scheduled shifts between the business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Schedule flexibility is required based on business needs and may occasionally include travel to North 40 locations or distribution centers.

Qualifications

• Strong understanding of retail operations, distribution, inventory management, supply chain, or warehouse processes.
• Self-motivated with the ability to take initiative, adapt to changing priorities, and identify opportunities for process improvement.
• Strong analytical and problem-solving skills with the ability to investigate system issues, evaluate business processes, and recommend practical solutions.
• Excellent written, verbal, and interpersonal communication skills with the ability to work effectively with both technical teams and business stakeholders.
• Demonstrated ability to build productive working relationships with store leadership, distribution teams, supply chain personnel, and IT partners.
• Strong organizational skills with the ability to manage multiple priorities, coordinate projects, and maintain accurate process documentation.
• Detail-oriented with a commitment to operational accuracy, continuous improvement, and delivering exceptional customer service.
• Bachelor's degree in Business Administration, Information Systems, Supply Chain Management, Logistics, or a related field; an equivalent combination of education and experience may be considered.
• Minimum of 3 years of experience as a Business Analyst, Systems Analyst, ERP Analyst, or in a related role.
• Hands-on experience supporting Microsoft Dynamics 365 Finance & Operations (D365 F&O).
• Experience supporting retail store operations, distribution, supply chain, inventory management, or warehouse management functions.
• Experience gathering and documenting business requirements, analyzing workflows, developing functional requirements, and supporting system enhancements.
• Working knowledge of Microsoft Dynamics 365 Finance & Operations, including inventory management, warehouse management, sales order processing, and supply chain functionality.
• Experience troubleshooting application issues and partnering with technical teams or vendors to identify and implement solutions.
• Experience with business process mapping, functional documentation, system testing, and User Acceptance Testing (UAT).
• Ability to analyze existing business processes and identify opportunities to improve efficiency, inventory accuracy, fulfillment performance, and the overall user experience.
• Experience supporting store inventory processes, including replenishment, stock transfers, product availability, allocation, receiving, inventory adjustments, returns, and exchanges.
• Understanding of omnichannel fulfillment processes, including Buy Online, Pick Up In Store (BOPIS) and ship-from-store operations.
• Experience supporting warehouse and distribution processes, including receiving, put‑away, wave processing, picking, packing, shipping, inventory movements, cycle counting, transfer orders, and order fulfillment.
• Ability to collaborate with operational teams to investigate inventory discrepancies, warehouse execution issues, and system transaction errors.
• Experience participating in system implementations, upgrades, enhancements, testing, deployment, and post‑implementation support.
• Ability to develop process documentation, standard operating procedures, training materials, and instructional guides for end users.
• Experience providing end‑user training and supporting the adoption of new system functionality and business processes.
• Working knowledge of Microsoft Office 365 and related business productivity tools.
• Experience with Microsoft Dynamics 365 Commerce and retail store operations preferred.
• Experience supporting distribution centers, large retail warehouse environments, transportation workflows, or fulfillment operations preferred.
• Knowledge of replenishment planning, inventory allocation, inventory control best practices, and mobile warehouse processes preferred.
• Familiarity with handheld warehouse devices and mobile inventory transactions preferred.
• Microsoft Dynamics 365 certifications preferred.
• Ability to travel periodically to North 40 retail locations, distribution centers, or other business sites as needed.

Additional Information

Benefits & Compensation

• We offer a competitive wage, a rewarding work environment, and generous benefits and perks such as paid holidays, a 401(k) option, Health Savings Accounts (HSAs), medical, dental, vision, and life insurance, and a phenomenal employee discount on all products North 40 sells.

North 40 Outfitters is proud to be an Equal Opportunity Employer.