Business Systems Analyst

FTTDC - Ohio Logistics; Findlay (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

FTTDC - Ohio Logistics in Findlay, OH seeks a Business Systems Analyst to translate business needs into technical requirements and help move from custom systems to packaged software, aligning with operations and strategy.

You will partner with Operations and IT, develop Power BI and Snowflake reports, coordinate testing (UAT), and support rollout while traveling between facilities about 50% of the time.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 3-5 years in business analysis, systems analysis, or closely related role.
• Strong data analytics background and experience with Power BI.
• Experience with commercial software applications from enterprise vendors.
• Logistics/warehousing domain knowledge is a plus.

Responsibilities

• Develop deep knowledge of organizational software applications and configurations.
• Serve as liaison between internal teams and third-party software providers.
• Collaborate with Operations to understand workflows and technology needs.
• Identify opportunities to improve processes via configuration and optimization.
• Coordinate testing, UAT, troubleshooting, and rollout support.
• Develop process docs, workflows, and training materials.
• Support reporting, analytics, and dashboarding using Power BI and Snowflake.

Skills

Analytical skills

Communication skills

Stakeholder communication

Multitasking

Cross-functional collaboration

Vendor coordination

Driver's license

Travel readiness

Education

Bachelor's degree in IT/CS

3-5 years business analysis experience

Tools

Power BI

Snowflake

Job description

Position Summary

The Business Systems Analyst partners closely with business leaders and stakeholders to ensure technology solutions effectively support operational and strategic objectives. This role is focused on enabling the transition from custom-developed systems to commercially available software by building a strong understanding of business operations and how packaged systems can be configured to support process improvement. The analyst works to understand the business rationale behind change requests, evaluates current and future state processes, and ensures technology investments deliver measurable value. By translating business needs into clear, actionable requirements, this role helps streamline operations, reduce redundancy, and maximize the adoption of standardized systems across the organization.

Primary Responsibilities

• Develop in-depth knowledge of the commercial software applications used throughout the organization, including their configuration, reporting capabilities, data, and system structures.
• Serve as a liaison between internal teams and third-party software providers, including coordinating escalated system issues.
• Partner directly with Operations and other departments to understand workflows, business objectives, challenges, and technology needs.
• Continually identify opportunities to improve operational processes through application configuration and system optimization.
• Monitor upcoming software releases and help determine appropriate timing, testing requirements, and rollout plans for system updates.
• Develop knowledge of Power BI and Snowflaketo support reporting, analytics, dashboarding, and business decision-making.
• Translate operational needs into clear business and system requirements.
• Coordinate with Operations and IT on system implementations and enhancements, including testing, user acceptance testing (UAT), troubleshooting, and rollout support.
• Assist in developing process documentation, workflows, and training materials.
• Help ensure systems and processes align with organizational standards and applicable requirements.

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3-5 years of professional experience in business analysis, systems analysis, or closely related role.
• Strong understanding of business operations in a logistics and warehousing environment.
• Previous 3PL, Warehousing, Logistics, or Supply Chain experience is a plus.
• Experience working with commercial software applications from established enterprise software providers.
• Strong data analytics background.
• Experience with Power BI or comparable data visualization and reporting tools.
• Familiarity with project management processes and system implementations.

Skills & Qualifications

• Ability to understand business processes and translate operational needs into technical or system requirements.
• Experience with requirements documentation, data analysis, system testing, and UAT.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong interpersonal and internal customer-service skills.
• Ability to manage multiple priorities while maintaining focus on long-term business objectives.
• Comfortable working collaboratively across Operations, IT, and external software vendors.
• Must possess a valid driver's license and have reliable transportation.
• Ability to travel between company locations approximately 50% of the time.

Work Environment & Physical Demands

This is not a remote position. Regular on-site work and travel between company locations are required. This position operates primarily in an office and business operations environment. The employee may be required to:

• Sit for extended periods.
• Stand and walk for extended periods while visiting operational facilities.
• Work indoors in low-to-moderate noise environments.
• Work in close proximity to other employees.
• Lift and handle computer or network equipment as required.
• Travel regularly between company locations.

EEO STATEMENT

Findlay Tall Timbers Distribution Center provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information or any other legally protected category.