Business Systems Analyst

Jobtailor; Alabama; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Jobtailor seeks a Business Systems Analyst to join our hybrid US team. You will gather requirements, translate them into user stories, and document processes and data flows to support delivery and compliance.

You will collaborate with stakeholders, developers, and QA to ensure solutions meet business needs, support SAFe agile delivery, and assist in privacy/compliance initiatives. Strong analytical skills and teamwork are essential.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2–4 years in business systems analysis or related IT/business roles.
• Experience in insurance/financial services or regulated industries preferred.
• Knowledge of BA practices, requirements gathering, and documentation.
• Familiarity with SDLC, SAFe Agile and Waterfall; Agile delivery support preferred.
• Experience with JIRA, Confluence, Visio, ServiceNow or similar tools.
• Experience supporting privacy/compliance initiatives or application administration preferred.
• Strong analytical, problem‑solving, communication, and data analysis skills; ability to work in a collaborative team.
• Willingness to learn new technologies and regulatory concepts.
• Hybrid work environment with primary offices in Jacksonville, FL or Birmingham, AL.

Responsibilities

• Conduct requirements gathering sessions and document business and system requirements.
• Translate business needs into user stories and acceptance criteria using SAFe Agile and BDD/Gherkin.
• Document workflows, data mappings, and functional design documentation.
• Participate in SAFe Agile delivery activities (backlog refinement, sprint planning, stand‑ups, retros, PI planning).
• Collaborate with stakeholders, developers, architects, and project teams to clarify requirements and communicate status, risks, and issues.
• Support testing activities including test case development, defect management, and UAT.
• Support change management, production readiness, deployment, and post‑production support.
• Support administration and operational activities for applications and platforms (user access, role management, permissions).
• Support privacy, consent management, compliance, and data governance initiatives for external-facing digital experiences.
• Maintain knowledge of processes, platforms, and evolving regulatory requirements while adhering to policies.

Skills

Business analysis

Requirements gathering

Stakeholder communication

Data analysis

Team collaboration

Analytical thinking

Education

Bachelor’s degree in business/IS/CS

Tools

JIRA

Confluence

Visio

ServiceNow

Job description

Responsibilities

• Conduct requirements gathering sessions and participate in the analysis and documentation of business and system requirements.
• Translate business needs into user stories and acceptance criteria utilizing SAFe Agile and BDD/Gherkin methodologies.
• Document workflows, process flows, data mappings, system interactions, and functional design documentation.
• Participate in SAFe Agile delivery activities including backlog refinement, sprint planning, stand‑ups, retrospectives, and Program Increment (PI) planning.
• Collaborate with business stakeholders, developers, architects, and project teams to clarify requirements, validate solutions, and communicate project status, risks, and issues.
• Support testing activities including test case development, defect management, traceability validation, and user acceptance testing.
• Support change management, production readiness, deployment, and post‑production support activities.
• Support administration and operational activities for assigned applications and platforms, including user access, role management, and permissions support.
• Support enterprise privacy, consent management, compliance, and data governance initiatives, including analysis and support of external‑facing digital experiences.
• Maintain knowledge of business processes, technical platforms, and evolving compliance and regulatory requirements while adhering to corporate policies and standards.

Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field, or equivalent work experience.
• 2–4 years of experience in business systems analysis or related IT/business roles.
• Experience in insurance, financial services, or other regulated industries preferred.
• Working knowledge of business analysis practices, requirements gathering, and documentation techniques.
• Working knowledge of SDLC methodologies including SAFe Agile and Waterfall with experience supporting Agile delivery teams preferred.
• Experience with tools such as JIRA, Confluence, Visio, ServiceNow, or similar platforms.
• Experience supporting external‑facing digital platforms, privacy/compliance initiatives, or application administration activities preferred.
• Strong analytical, problem‑solving, organizational, communication, and data analysis skills with the ability to support validation, troubleshooting, reporting activities, and work effectively in a collaborative team environment.
• Willingness to learn new technologies, business processes, and regulatory concepts.
• Ability to work in a hybrid environment with primary office locations in Jacksonville, FL or Birmingham, AL.