Business Systems Administrator

Power Electrics; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Cycle to Work

Holiday Buy & Sell

Employee referrals

23 days holidays

Bank holidays

Health support & counselling

Job summary

Power Electrics is seeking an IT Support Technician to join its IT department, providing frontline support to employees across multiple depots. You will handle helpdesk tickets, hardware setup, user account management, and basic network tasks.

You will work in a team, maintain asset records, ensure security updates, and contribute to continuous improvement while adhering to ISO 9001:2015 procedures. DBS checks are required for employment.

Qualifications

• Experience providing IT support via phone, email or in-person.
• Experience with Windows and macOS.
• Experience with Active Directory / Entra ID.
• Experience maintaining asset management records and licenses.
• Ability to work under pressure and in a team.

Responsibilities

• Respond to and resolve IT support tickets via phone, email, or in-person walk-ups, prioritising workloads.
• Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
• Onboard and offboard users, manage email accounts and Entra/AD permissions.
• Maintain logs of hardware, accessories, and software licenses.
• Support network connectivity and endpoint protection basics.
• Ensure compliance with ISO 9001:2015 policies and health and safety procedures.

Skills

Helpdesk Support

Hardware Setup

User Accounts

Asset Tracking

Networking

Security

AD/Entra

Windows

MacOS

Teamwork

Training & Progress

Pension Scheme

Life Assurance

Cycle to Work

Employee Referrals

Job description

This is a varied role. The successful applicant will work within the IT department providing IT support to Power Electrics employees across multiple depots.,

• Helpdesk Support: Respond to and resolve incoming IT support tickets via phone, email, or in-person walk-ups, as appropriate, dealing with issues in a timely manner and prioritising workloads appropriately.
• Hardware and Software Setup: Install, configure, and troubleshoot desktop computers, laptops, printers, mobile devices, and operating systems (Windows and macOS).
• User Account Management: User onboarding and offboarding, including creating email accounts, setting up Active Directory / Microsoft Entra ID profiles, and managing permissions.
• Asset & Inventory Tracking: Maintain logs of company hardware, accessories, and software licenses using internal databases via asset management tools
• Business Systems functionality: PCs, and possibly telephony (mobile & Desk based), remote access, servers, printers, copiers & scanners.
• Network and Cybersecurity Support: Assist with basic network connectivity (Wi-Fi, LAN, DHCP, DNS), run security updates, and implement endpoint protection as required.
• Compliance: with the Company Health and Safety Policy, company ISO 9001:2015 procedures, and proactively contributing to the company's continuous improvement programme.
  Excellent organisational and communication skills.
• Knowledge and experience of Microsoft operating systems.
• Knowledge of IT Networking, Active Directory and Entra.
• Self-motivated and able to work well under pressure.
• Able to work as part of a team or own initiative.
  EOT Bonus Scheme - benefit from the company's success by receiving a share of its profits.
• Training, upskilling, and career progression
• Holiday Buy & Sell Scheme
• Company pension scheme
• Power Electrics reimburses £150 of the £250 policy excess, leaving £100 payable by the employee. The £150 reimbursement is a taxable benefit, so the employee's net cost will depend on their individual tax position
• Life assurance scheme with access to healthcare support and counselling services
• 23 days holiday (plus bank holidays) - increasing with length of service up to 28 days
• Cycle to Work Scheme - tax-efficient bike purchase program
• Employee Referral Scheme - earn rewards for referring qualified candidates

Our Philosophy At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment. Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained. All applicants must be eligible to work in the U.K.